Motor Claims / Operations Manager - Manchester

Manchester, Manchester
£40,000 - £42,000 per annum
17 Nov 2016
15 Dec 2016
Contract Type
Full Time
Position: Motor Claims Operations Manager
Location: Manchester
Salary: £40000 - £42000 per annum
Job type: Full time

Our company client is a highly regarded motor insurance organisation who are actively seeking to take on board a driven and meticulous Motor Claims Operations Manager to join their growing accidental damage team based in Manchester. The role holder will be responsible for managing all accidental damage claims matters and ensure overall service standards meet customer, business and regulatory requirements. This is a unique opportunity to join a forward thinking organization who truly invests in their people and future.

Major duties for this position will involve as follows:

* Manage customer claims to ensure they meet SLA and KPI targets
* Understand impact of new claims on claims outcomes and ensure all claims follow correct customer journey
* Manage relationships of non-fault suppliers
* Ensure customer journey process is robust and work with senior management to improve process where possible
* Analyse claims trends and provide MI / reports to senior management
* Implement customer process improvement strategies
* Manage all regulatory and compliance matters within the AD claims team
* Ensure excellent communication with other business areas

Background and key competencies required:

* Strong technical background in AD motor claims with experience handling claims from notification through to settlement
* Strong commercial awareness within motor insurance
* Ability to lead a team of 35+ FTE within a motor claims environment
* Experience of working on process improvement strategy and design
* Experience of working on customer journey projects
* Ability to work closely with senior stakeholders and represent claims brand at industry events
* Strong background in managing risk and regulatory matters within motor insurance

Keywords: "motor" and "claims" and "operations" and "accidental damage"

If you feel you have the relevant experience, then please apply for immediate consideration.