Customer Performance Co-ordinator / Engineer Planner / Engineer

Billericay, Essex, England
£19000 per annum + Benefits
17 Nov 2016
15 Dec 2016
Rikki Holland
Contract Type
Full Time

Customer Performance Co-ordinator / Engineer Planner / Engineer Scheduler

Salary: £19,000 per annum plus generous benefits

Based: Billericay, Basildon

Type: 3 month temporary contract with the view to make permanent.

Immediate start available.

Morgan Sindall Property Services is the service division of the £2 billion Morgan Sindall Group. We work with a wide variety of public and private sector clients and specialise in the full range of facility management and responsive repair and maintenance activity. Our main areas of expertise include: building management systems, day-to-day responsive repairs, facilities management, void property refurbishments, insurance activity, programmed maintenance, and electrical and gas installations, servicing and repairs.

Due to our success we are now looking to recruit a Customer Performance Co-ordinator / Engineer Planner / Engineer Scheduler to join our team based in Billericay, Basildon.

About the Customer Performance Co-ordinator role:

This is an exciting, newly defined and critical role within our structure, designed to support our contract team in reshaping our business. This role will sustain our reputation for innovative and excellent customer service, giving us a unique selling point in our sector. You will assist in the implementation of the day to day operation and in championing a 'perfect delivery' service.

Specifically the Customer Performance Co-ordinator will:

  • Effectively plan and schedule Engineers to ensure that the scheduling process is delivering maximum productivity
  • Assist the team in the day to day management and administrative compliancy of the Morgan ensuring a Perfect Delivery service.
  • Support in the interpretation of data generated by the business process systems, and action accordingly with communication across a variety of stakeholders

This role is a temporary contact initially for a period of 3 months. Should you shine in this role we would consider making the candidate a permanent employee however please note that this is only on exceptional performance.

The ideal Customer Performance Co-ordinator:

You must have experience of working in a fast paced call centre environment ideally within the property services or similar industry.

You will be either a technically competent scheduler, planner or administrator with significant potential, capability or experience of delivering excellent customer service and maintaining high quality relationships.

As the location of this vacancy is not particularly accessible easily by public transport, it may be beneficial if you were able to drive.

This is a particularly exciting time in our evolution…… with recent contract wins and expansion of our activities through the development of true partnership relationships, we will be looking for you to make your mark!

If you feel you have the necessary skills and experience to carry out this role then apply below today for the chance of an early interview!

Closing date for applications is the 14th of December 2016.