Customer Support Manager – Maple Cross

Watford, Hertfordshire
£25,000 per annum + monthly bonus structure + benefits
16 Nov 2016
14 Dec 2016
Contract Type
Full Time

Customer Support Manager – Maple Cross
Salary: £25k plus monthly bonus structure
Benefits: 25 days annual leave, Work Based Pension, subsidised onsite canteen, generous car discount scheme
Hours: Monday to Friday, 9am to 6pm (closed bank holidays)

Renault-Nissan Consulting (RNC) is a team of dedicated customer relations professionals representing the Renault Group brand in the UK (Renault and Dacia).

Working in our client’s newly refurbished office in Maple Cross, we are looking to recruit passionate Customer Support Managers who we empower to manage and take ownership of a wide range and complexity of issues and complaints from customers whilst providing a service that exceeds their expectations. This is a fantastic opportunity for customer service professionals who enjoy working in a fast paced challenging customer-facing role. We are looking for people to join our team who are personable and possess an exceptional telephone manner, remain calm under pressure, apply tact and diplomacy and demonstrate a ‘Can Do’ attitude.

The Working Week
Working in a busy call centre, within a friendly and professional team. You will be taking inbound and making outbound calls and managing your day to day caseload. You may also be required to answer queries via email and letters.

Responsibilities include:

  • Effective ownership and management of escalated customer complaint and queries from start to resolution
  • Managing a caseload of customer issues
  • Propose resolutions specific to each customer situation on an individual basis
  • Apply the use of goodwill and compensation where applicable
  • Identify commercial opportunities to add value and generate additional sales

Suitable Candidate
A suitable candidate will have gained at least two years’ experience in a Contact Centre and will possess the following:

  • Experience handling customer contact via phone, letter and email
  • An active listener
  • Proven customer complaint handling
  • Be an excellent communicator both written and spoken
  • Ability to multi-task, prioritise, and manage time effectively
  • Experience of meeting targets within a fast paced environment
  • Computer literate with experience using customer contact database applications
  • Good typing skills
  • Able to work to a high level of accuracy
  • Excellent customer service skills essential
  • Educated to ‘A’ Level with GCSE C or above in Maths and English

Job Type: Full-time

Salary: £25,000.00 /year