3rd Line IT Support Engineer

3rd Line IT Support Engineer
Hatfield, Hertfordshire 
£30,000 - £35,000 DOE Plus Benefits 

Our client provides myriad voice, video and data technologies to enable people to interact, engage and communicate with each other. They are now looking for a 3rd Line IT Support Engineer to join their passionate team. 

If you are an IT support professional with experience of troubleshooting issues with Active Directory and VMware, this is a fantastic opportunity to take your next step with a forward-thinking business. 

Committed to investing in their employees, our client will provide you with ongoing training and support to gain valuable industry qualifications, making this the ideal role in which to realise your full potential. 

As a 3rd Line IT Support Engineer, you’ll be responsible for the day-to-day running of the infrastructure of one of our client’s customers. 

In this important role, you’ll monitor the server, network and telephony systems, maintain backups and manage virtual machines. 

Liaising with other technical teams, you’ll ensure that all open requests are dealt with and you troubleshoot a wide range of issues in a timely manner. 

Additionally, you’ll take part in meetings to steer decisions on infrastructure related projects and advise others on basic system architecture. 

As part of your role, you may occasionally be required to travel to other customer sites and data centres. 

Interested? To be considered, you must have: 

- Experience of troubleshooting issues
- Advanced knowledge of MS Active Directory 
- A working knowledge of SAN storage, including NetApp, Nexsan and Nimble 

As a 3rd Line IT Support Engineer, you must have excellent time-management and problem-solving skills. You must also be a strong communicator with a deadline-oriented approach and a team player mentality. 

An understanding of Cisco networking and voice would be beneficial. Knowledge of creating and maintaining SQL 2008 / 2012, including basic DBA duties would also be advantageous. 

To apply for the role of 3rd Line IT Support Engineer, please apply via the button shown. 

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Additional Keywords: 3rd Line IT Support Engineer, IT Support Engineer, Technical Support Engineer, Helpdesk Engineer, Service Desk Engineer, IT Support Analyst, Infrastructure Support Engineer, Network Support Engineer, IT Support, Cisco, Active Directory.

Working hours: 40 hours per week, Monday – Friday