2nd Line Support Engineer

£20k - 27k per year
15 Nov 2016
13 Dec 2016
IT, IT Support
Contract Type
Full Time

2nd Line Support Engineer

Location: Chatham, ME5 with frequent travel to London

Salary: £20,000 - £27,000 Per annum

40 hours a week, Monday to Friday

Tribeca started with an office in Mayfair, London but now has four offices. Our North Kent office is also the location of one of our secure Data Centres which forms part of our Fund Cloud private cloud infrastructure. Tribeca also offer local IT support services in New York and Hong Kong via local offices in the respective financial districts.

Tribeca currently provides international IT Support for clients in New York, Indiana and Chicago in the USA, in addition to clients in Canada, Brazil, Spain, Singapore, Hong Kong, Switzerland, Germany and Greece.

2nd Line Support Engineer Role:

  • Providing telephone and onsite support for clients throughout UK and abroad
  • Working in our helpdesk system
  • Providing support and advice to junior members of staff
  • Provide ‘white glove’ onsite support for key clients

2nd Line Support Engineer Responsibilities:

  • Responding to user requests
  • Working on implementation projects
  • Providing escalation support
  • On call cover once every 8 weeks some international travel

Qualifications / Experience:

  • 4 years in an IT support role

If you feel that you may be suitable for this 2nd Line Support Engineer role, then please apply now!