IT Technical Services Analyst - Award Winning e-Invoicing Software

Telford, Shropshire
£25,000 to £28,000 per annum pension and health care
14 Nov 2016
12 Dec 2016
Contract Type
Full Time

IT Technical Services Analyst - Award Winning e-Invoicing Software
£25,000 - £28,000 pa + pension and health care after successful probation

Essential Skills/Experience:

+ IT related qualification (degree is preferred)
+ Experience of Windows Server and Desktop OS support and administration
+ Awareness of corporate software and systems
+ Ability to learn and work with bespoke systems
+ Experience working in a customer facing or client support role
+ Experience of working on client projects with timeline and budgetary constraints
+ Ability to work off own initiative, prioritise own work-load and work with minimal supervision
+ Ability to communicate effectively with colleagues and external contacts
+ Ability to work well under pressure

Desirable Skills/Experience:

+ Document Management / Processing Systems
+ Scanning and Data Capture Systems / OCR
+ Understanding of XML & XSLT
+ .Net Exposure (C#, VB, ASP)
+ SQL Server / T-SQL / SSIS / SSRS
+ Awareness of Web Services

About Us:

We provide award-winning e-Invoicing and process improvement solutions to a vast range of high profile, successful companies, from a wide range of different sectors.

About the Technical Services Analyst Role:

This role involves scoping, building, delivering, implementing and supporting scanning and data capture systems that support key business functions, particularly in Finance and Accounts Payable. You will be working to agreed specifications and financial constraints, within a small team, making a big difference, benefiting high profile Customers.

Whilst working on customer projects, specific duties and responsibilities include:-

+ Software installation, configuration and administration of:-
++Applications on Windows servers and desktops
++3rd party Corporate applications
++Bespoke components

+ Acting as primary technical contact for the project:-
++Working closely with the Project Manager to provide timely updates on progress and escalate any issues accordingly
++Working with stakeholders to gather any additional requirements and translate them into deliverable solutions
++Liaise with team members, commercial partners, customers and other stakeholders
++Desktop and Scanner hardware installation and configuration at customer sites
++Develop test scripts and scenarios for the systems and any associated changes
++Produce technical documentation
++Travel to customer premises to carry out on-site installations, end-user training and assistance.
++Provide first-line support during UAT phases, majority of which can be carried out using a remote connection

Naturally the role involves an amount of customer facing, either through remote support, project meetings and on-site visits.

Hours/Benefits Package:

This role is full time, 37.5 hours per week, on alternating shifts between the hours of 8.00am – 6.00pm Monday to Friday, with a 1-hour lunch break. Annual holiday entitlement is 25 days + bank holidays. The company operates a Private Health Care Scheme and Pension Scheme which would be available on satisfactory completion of probationary period. 

Additionally, you must be a team player with the ability to work to tight deadlines. You should also be highly motivated with plenty of initiative, as well as being able to think laterally in your approach to problem solving.

Interested? Just Apply Below...

In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR. 

More jobs like this