Operations Manager (Contact Centre - Banking Sector)

4 days left

Location
Kilkenny, Republic of Ireland
Salary
£25256 - £32472 per annum
Posted
12 Nov 2016
Closes
10 Dec 2016
Ref
FT2673
Contact
FINTEC Team
Contract Type
Permanent
Hours
Full Time

FINTEC recruit is seeking an Operations Manager for our client based in Kilkenny, Ireland.

This is a permanent position with a salary of 35000-40000 Euros depending on experience.

As an Operations Manager, you will lead a team of Managers and Team Leaders effectively through structured coaching and delivering by example, demonstrate evidence of influencing positive change within a Contact Centre environment.

Role and Responsibilities:

  • Assisting Team Managers to manage their team
  • Ensuring TL's are monitoring daily activity and performance in line with set KPIs
  • To ensure achievement of SLA's/KPI's through the effective management of all assigned operations
  • Owning client queries/escalations/demands
  • Team management, Issue/Conflict handling within Contact Centre environment.
  • Roll out effective reporting and feedback methodologies to raise customer issues with the respective parties and to work on continuous improvement processes to reduce and remove repeat call types.
  • To provide regular reports as required to Senior Management outlining achievement against all targets and objectives.
  • To actively support the implementation of all HR Company policies and processes across teams.
  • Requirements:

    • Experience of successfully operating at management level in a Call Centre environment, coupled with experience of managing and implementing new campaigns.
    • Proven experience in leading, motivating and performance management
    • Good understanding of call centre technologies and proven experience of optimizing the same.

    Please click on apply or send your CV directly to our team and quote Ref: FT2673

    FINTEC recruit specialise in Business Support, Finance, Legal, and Engineering roles for permanent and contract positions, UK and International.

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