Datacentre / NOC Engineer (Team Leader) - Top 3 Hosting & Cloud Brand

Location
Maidenhead, Berkshire
Salary
£25,000 - 30,000 DOE + Company Benefits Package
Posted
11 Nov 2016
Closes
30 Nov 2016
Ref
9168
Sectors
IT
Contract Type
Permanent
Hours
Full Time

Datacentre / NOC Engineer (Team Leader) - Top 3 Hosting & Cloud Brand
Maidenhead 
£25,000 - 30,000 DOE + Company Benefits Package


++ Do you have previous helpdesk leadership experience with robust server hardware knowledge? Previous Data Centre experience would be a bonus ++

We are delighted to offer this opportunity to join one of the UK’s leading managed hosting companies. Originally founded in 1998, we has evolved to become one of Europe's leading providers of managed hosting, Datacentre and cloud computing, serving over 300,000 customers each day. We offer managed hosting solutions for any size or type of business, from a single server to complex managed hosting environments. 
 
The Datacentre / NOC Engineer (Team Leader) Role:

Ensure the smooth running of all aspects of the support team and Maidenhead datacentre. You will have shared responsibility of the 18 Systems Engineers to ensure the delivery of high quality and consistent support levels for all customers and brands.

General day to day duties will involve the overview, prioritization and escalation of any Support tickets within the Maidenhead support remit, as well as arranging holidays, completing return to works and appraisals for a sub-set of the wider System Engineer team. 

Hours will be based on a shift pattern working 4 on 4 off with the other shift team leader.

What it takes:

Skills/Experience:

+ Excellent customer care skills and experience
+ Robust technical knowledge and experience (server hardware)
+ Previous Helpdesk Management experience
+ Previous data centre experience (desirable)
+ Excellent verbal and written communication skills
+ Good knowledge of hosting products and services
+ Must demonstrate a flexible approach to work as well as the ability to prioritise workload
+ Good problem solving skills
+ Sound Team Leader experience in a technical customer support environment
+ Excellent interpersonal skills
+ Excellent people manager

Key Responsibilities:

+ Manage Hosting System Engineers to deliver customer focussed quality service 24x7
+ Manage all Hosting customer support requests 24x7 liaising with other Datacentres to ensure quality responses delivered at all times within service levels agreed
+ Manage all Datacentre processes to ensure a well run 24x7 operation
+ Control customer escalations, liaising internally and directly with customers to resolve issues quickly and with minimum customer impact
+ Liaise with the Group facilities manager regarding security, facilities, etc
+ Assist as required in acquisition of new customers supporting the Sales, Pre-sales and Solutions Teams as necessary
+ Lead, manage and develop the Team, evaluating individual and team performance regularly
+ Undertake Health & Safety Tasks as required
+ Provide feedback to enhance customer processes/systems
+ Undertake analysis and reporting as required 
+ Support other Teams when required
+ Undertake special projects as allocated by management
+ Assist with ad hoc administration as required
+ Oncall rotation with other teamleaders and managers

What do we offer in return? ….

+ We’ll shout you to lunch once a month
+ ½ Day off on your Birthday
+ Breakfast on us every day, including a hot roll on Fridays
+ Free on-site car parking
+ Long service benefits
+ Snacks, drinks and fruit all day, everyday
+ Pension
+ Share save and childcare voucher schemes
+ Supported training and access to an online training portal 24/7

Training & Development:

As you can gather, we have a relaxed and friendly working environment but don’t be fooled; you will be working with some of the country’s best talent and greatest technical experts. We want our people to thrive, prosper and to leave work every day feeling valued and that they have made a difference. Talented, motivated and creative people lie at the heart of our success so we invest heavily in our people and their professional and personal development through our online training portal and Management and Leadership Development Programme.

We look forward to hearing from you...

You may have worked in the following capacities:
IT Hosting Service Desk Supervisor, Hosting Helpdesk Engineer (Team Lead), IT Managed Services Engineer, Infrastructure Support Desk Engineer, Helpdesk Manager, Datacentre Helpdesk Engineer.

Interested? Just Apply Below...

In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR.

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