French and Italian Speaking Customer Care Advisor - C242TP

4 days left

Location
City of Bristol
Salary
£23k pa + Benefits
Posted
11 Nov 2016
Closes
09 Dec 2016
Ref
C242TP
Contract Type
Permanent
Hours
Full Time

FRENCH SELECTION UK
French and Italian Speaking Customer Care Advisor
Customer service, Administration, Reports, Complaints , KPI, Customer Support, Customer Care, Data input, CRM, SAGE, Telephone, Email ,Enquiries, Fluent in French, Fluent in Italian.
Salary: £23k pa + Benefits
Location: Bristol, Avon
Easily commutable by car or train from Yatton, Bristol, Street, Weston-Super-Mare, Bath, Cardiff, Newport, Chippenham, Ilchester, Bridgewater, Tauton, Williton, Chepstow, Thornbury, Avon, Somerset.
Ref: C242TP

*** Own transport preferable due to location ***

VIEW JOB DESCRIPTION > APPLY NOW. Please visit the French Selection UK website, vacancies section, search job reference: C242TP.Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants.

The Company:
Our client is a well-established and long-standing UK company.

Main duties:
To be the first point of contact for advice and support with customers and deliver a professional, efficient and timely service.

The Role:
- To deliver Excellent Customer Service and be an ambassador of the brand
- To process enquiries (Telephone & Email ) in a timely fashion
- To manage and ensure proactive customers communication
- To investigate and resolve customer’s complaints as per company guidelines and work towards an exceptional service and satisfactory outcome
- To keep accurate records and data input in accordance with company’s KPI
- To compile reports of customer services activities (Enquiries, complaints etc.)
- To liaise with external customers and suppliers
- To create & maintain information on the company database
- To identify system improvements
- To support other ad-hoc activities/ departments such as reception as and when required
- To keep in line with company’s guidelines & procedures

The Candidate:
- Fluent in French and Italian as well as English is Essential (Written and spoken)
- Excellent and confident communication skills
- Proactive, positive, and reliable
- Computer literacy (Microsoft packages) Sage CRM knowledge desirable
- Ability to work autonomously
- Ability to deal with multiple tasks and work under tight deadlines
- Flexibility to deal with changing priorities and tasks
- Own transport and driving license preferable

Salary: £23k pa + Benefits

*** Own transport preferable due to location ***

French Selection UK - The leading consultancy specialising in the recruitment of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.

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