Project Manager/Account Manager

30000.00 - 40000.00 GBP Annual
09 Nov 2016
06 Dec 2016
Contract Type
Full Time
We have an excellent hybrid opportunity for project/account manager to join an ambitious, growing agency and be part of their rapidly growing team of highly specialist communications and brand designers. You will be working in a highly specialised studio who supply tailor made graphic design solutions to top brands in a lively and fast moving business environment.

It is essential that candidates can think clearly and multitask in a friendly, specialized, fast paced, intellectually challenging, proactive environment and work quickly to master detail under pressure. The ability to remain calm, build client trust, and bring order to complex tasks with tight deadlines is absolutely essential.

This position has the potential to become permanent for the right candidate

Account Management responsibilities:

• Work with the Directors to take the brief from, and be responsible for, confirming it with the client
• Challenge and interpret the client brief/needs into a clear actionable brief for the creative team
• Identify and fully understand client communication objectives in relation to each project
• Maintain and build trust based relationships with existing clients based on your personal performance to achieve additional sales
• Win and monitor positive feedback from customers based on their experience to measure their satisfaction with the studios services and performance
• Manage, and where possible maximize, both client and project profitability
• Attend client meetings when required

Project Management responsibilities:

• Project manage all tasks be ready and able to get stuck into and own the detail
• Work closely and collaboratively with clients to meet objectives in dynamic business critical situations
• Correctly manage all aspects of client expectations in relation to all timelines and deliverables
• Monitor and deliver weekly account reports in a timely manner
• Manage all client supplied project materials
• Manage all client project amends cycles
• Ensure production values are upheld
• Complete account or agency related administrative work, as required

Knowledge, skills and experience required:

• A degree-level qualification - 2:1 preferred
• Senior client facing experience in design, communications or PR agency essential
• Bright and proactive person capable of synthesizing complexity and working at pace
• Excellent organizational skills with very high attention to detail
• Clear and concise communicator who is an active listener as well as a talker
• Outstanding client services skills with a thorough understanding of the value of building brilliant performance based customer relationships
• Positive can do attitude; will always go the extra mile for clients and the company
• Take responsibility and ownership of both internal and external projects
• Thorough knowledge of relevant software applications especially MS PowerPoint
• Ability to think quickly and learn fast is essential