IT PROBLEM MANAGER - ITIL

2 days left

Recruiter
Anonymous
Location
Kent
Salary
Competitive
Posted
09 Nov 2016
Closes
07 Dec 2016
Sectors
IT
Contract Type
Permanent
Hours
Full Time
ITIL Problem Manager required by my financial services client to lead the Problem Management function, working closely with the Service Delivery Manager and Production Management/infrastructure teams, you will lead the IT ITIL Problem Management processes to proactively eliminate recurring incidents and ensure problems are communicated to Service Delivery Managers in order to enable timely and accurate business engagement and ensure end-to-end Problem resolution.

The Problem Manager's duties will include the creation of Problem records and effectively assign problem owners, coordinate end-to-end problem management activities from registration to closure with all involved parties, manage identified problems to prevent incidents from occurring and minimise the impact of incidents that are unpreventable, contribute to Major Incident reviews, eliminate problem backlogs by prioritising problem records, analyse trends, data and metrics and agree follow-up by relevant parties. To be considered for this role, you will possess an excellent working knowledge of ITIL problem management processes, have led a team of Problem Managers and have very strong 3rd party engagement skills, have a proven commercial track record in IT Problem Management Delivery, have excellent communication and interpersonal skills, be customer focused and goal orientated, excellent planning & organisational skills.

In return for you skills my client can offer a superb working environment with a highly motivated and skilled team, excellent career development and further training and commitment to its employees.

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