Operations Director - Insurance

Recruiter
Anonymous
Location
Chelmsford
Salary
25% Bonus + Pension + Healthcare
Posted
09 Nov 2016
Closes
06 Dec 2016
Contract Type
Permanent
Hours
Full Time
Boxtree Insurance Recruitment are urgently recruiting for an established commercial operations director to report into the groups joint CEO's of an established and growing group of insurance brokers.

The primary function of this role will be to take daily leadership, management and full responsibility for achieving company's targets for sales growth, customer retention and profitability.

Working within this wonderful, established and driven business, you will have three direct reports and be responsible for the operational and personal support to ensure the functionality and sustainability of the Group as a whole.

The business is comprised of direct commercial scheme business, motor, fleet, taxi, personal lines and intermediary lead business.

Strategy & Profitability

• Execute a defined strategy for the Direct Sales Division
• Create and manage P&L budget
• Development and execution of operational budget
• Directing strategy towards profitability and growth
• Develop & implement business plans that reflect the long term objectives established by the Board
• Forecasting annual, quarterly monthly income and profitability
• Taking full accountability for all company operations
• Close monitoring of the operating and financial results against plans and budgets
• Taking action where necessary and informing the board of significant changes
• Attend and make positive contributions to Board Meetings
• Achievement of profit, sales and supporting objectives

People Management

• 3 direct reports - Responsible for Sales & Service Management of the business in its entirety
• Develop optimum levels of leadership, encouragement and talent to achieve goals and objectives
• Manage develop and review the performance of the Branch/Team managers to achieve desired outcomes
• Record and conduct quarterly performance reviews
• Investigate and resolve non performance issues
• Ensuring effective succession planning
• Actively encourage and support training
• Assess and record career development needs against organisational needs
• Proactively identify opportunities for individual development
• Develop and maintain a high performance team
• Support HR functions
• Undertake regular site visits to strengthen relationships
• Responsible for the overall productivity and effectiveness of the sales division

Communication

• Developing and leading the company's internal communication strategy across the organisation
• Communicating openly to engage others in work planning and decision making
• Promoting the company's culture and values
• Communicate effectively speak listen and write clearly , use effective communication tools and techniques
• Create and implement action plans and evaluate the process and results
• Having an open door policy

Teamwork

• To work cooperatively and effectively with others to achieve company goals and objectives
• Make procedural suggestions to encourage progress towards goals
• Share information ideas and suggestions
• Acknowledge others skills, experience creativity and contributions

Compliance

• Proactively driving results on compliance issues
• Identifying and mitigating any potential conflicts in advance
• Ensuring processes and procedures are adequate to meet regulatory requirements
• Developing and implementing a Competency Training plan
• Keeping all relevant administrative records up to date and continuing to refine policies and procedures
• Investigating all complaints in line with regulatory requirements
• Ensure compliance with all company policies and procedures

Required Skills

• Excellent decision making skills
• Strong communication & negotiation skills
• Strong influencing skills
• Superior leadership skills
• Advanced strategy development skills
• Excellent relationship skills
• Advanced problem solving skills
• Excellent delegation skills
• Good understanding of project management principles
• Solid team leadership skills
• Strong ethics

Vital Skillset requirements

• Thorough understanding of compliance
• Good understanding of project management principles
• HR related procedures
• Knowledge of commercial insurance industry
• Mathematics
• Microsoft Word, Microsoft Excel & Microsoft Outlook

DO NOT APPLY FOR THIS ROLE IF YOU DO NOT HAVE;
-THE NECESSARY SKILLS AND EXPERIENCE
-A STRONG TRACK RECORD IN COMMERCIAL INSURANCE OPERATIONAL AND FINANCIAL MANAGEMENT