FNOL Claims Handler - Newcastle

Newcastle Upon Tyne
09 Nov 2016
07 Dec 2016
Contract Type
Full Time
Morris Jones Consulting Ref:
Job Title:
FNOL Motor Claims Handler
An excellent opportunity has arisen for a Motor Claims Handler to join a well-established and reputable company in Newcastle that truly looks after its staff, in their First Notification of Loss team.
Main Duties:
The role will involve:
• Taking in-bound calls from policy holders who have experienced an RTA or accident relating to their vehicle.
• You will demonstrate excellent listening and questioning skills, offer empathy and a patient and understanding approach to your customer.
• All accident and client details to be recorded accurately, assessing which department within the claims team is best placed to handle the claim to settlement.
• There may be a need to make outbound calls when following up with policy holders.
• Excellent customer service required so as to reassure the policy holder and keep them informed of the process moving forward.
In return for a hardworking and caring approach to FNOL, a competitive salary and benefits will be on offer, possibly negotiable for an exceptional applicant with the potential to earn a staff bonus. Along with this, will be a long term stable career within a positive, caring and friendly company that prides itself on having minimal attrition and a very happy staff! The chance to develop into more technical areas will also be available with competent top performing staff.
Key Skills:
Previous experience in an FNOL Motor Claims Handling role is required, as well as excellent communication skills, a very polite and professional telephone manner. A keen eye for detail and accuracy are also a must for this role. CV must have minimal job hops as this is a permanent full time post.
A fantastic opportunity to join a reputable and forward thinking insurance services provider in the North East.
Jenny Brophy
Financial Services & Insurance Specialist
Morris Jones Consulting
For more information or to apply, please contact or send your CV to jenny . . co . uk .
Motor Claims, Personal Injury, MOJ, accidental damage, litigation, insurance, Newcastle, North East, Tyne and Wear, Northumberland, Jenny Brophy, RTA, Fast track