Manager- Retail Products
We are currently looking for an experienced Manager- Retail Products based in London. Our client is an International Public Sector banking and financial services company, based in London.
Reporting To: Senior Product Manager - Retail Banking
Job Purpose: Responsible for Managing Retail Products
Area of Responsibility
1. Product management:
•Drive product profit and loss for retail products in the domain of online payment / FX services
•Drive new customer acquisition growth through conceptualization of marketing programs and promotions
•Promote digital initiatives, social media engagement and "out of box" ideas to design and enhance retail product / services
•Develop data analytics and related processes keep tab on competitor, market / customer and product performance
•Work with internal stakeholders such as compliance, risk, business, operations, treasury and technology for effective & smooth implementation of product/process development and improvement initiatives
•Manage external stakeholders including third party suppliers/vendors to achieve delivery of service improvement initiatives via operational SLA's and appropriate management of risks
2. Enhancing Customer Value:
•Enhance new and existing customer relationships through activation, upgrade and retention.
•Improve customer experience across channels through out the customer life cycle
•Run business campaigns through various channels to meet the within required budget, timescale and quality
•Build processes for effective launch of campaigns and tracking its efficacy.
Job Requirements/ Specification
Qualifications Graduate or Post Graduate
Area of work : eCommerce, FinTech, Online B2C services, Financial Services Product management
Functional Skills
Experience in development and management of digital B2C products / services
Prior experience in managing PnL for online products / services.
Understanding of online marketing, social media and digital channels
Understanding of online sales process, digital customer journey and payment ecosystem (desirable)
Basic knowhow of Project management / program management
Behavioral Skills
Demonstrated experience in a matrix organization and coordination with cross functional stakeholders
Strong analytical skills and eye for detail
Self starter and consensus builder
Please click 'APPLY' should you feel you meet the above requirements
Reporting To: Senior Product Manager - Retail Banking
Job Purpose: Responsible for Managing Retail Products
Area of Responsibility
1. Product management:
•Drive product profit and loss for retail products in the domain of online payment / FX services
•Drive new customer acquisition growth through conceptualization of marketing programs and promotions
•Promote digital initiatives, social media engagement and "out of box" ideas to design and enhance retail product / services
•Develop data analytics and related processes keep tab on competitor, market / customer and product performance
•Work with internal stakeholders such as compliance, risk, business, operations, treasury and technology for effective & smooth implementation of product/process development and improvement initiatives
•Manage external stakeholders including third party suppliers/vendors to achieve delivery of service improvement initiatives via operational SLA's and appropriate management of risks
2. Enhancing Customer Value:
•Enhance new and existing customer relationships through activation, upgrade and retention.
•Improve customer experience across channels through out the customer life cycle
•Run business campaigns through various channels to meet the within required budget, timescale and quality
•Build processes for effective launch of campaigns and tracking its efficacy.
Job Requirements/ Specification
Qualifications Graduate or Post Graduate
Area of work : eCommerce, FinTech, Online B2C services, Financial Services Product management
Functional Skills
Experience in development and management of digital B2C products / services
Prior experience in managing PnL for online products / services.
Understanding of online marketing, social media and digital channels
Understanding of online sales process, digital customer journey and payment ecosystem (desirable)
Basic knowhow of Project management / program management
Behavioral Skills
Demonstrated experience in a matrix organization and coordination with cross functional stakeholders
Strong analytical skills and eye for detail
Self starter and consensus builder
Please click 'APPLY' should you feel you meet the above requirements