St Ives Customer Service or Sales

Expiring today

Recruiter
Anonymous
Location
Huntingdon
Salary
ote
Posted
09 Nov 2016
Closes
06 Dec 2016
Contract Type
Permanent
Hours
Full Time
Responsibilities:

Responsibilities to include the following in line with relevant development to support achievement of these by the end of the 12 month programme;

* Effectively manage customers enquires and queries through a variety of communication channels.
* Maximise retention targets through the provision of effective and efficient communication and negotiation skills.
* Adhere to Company processes with regards to Financial Conduct Authority (FCA), Data Protection Act (DPA) and Treating Customers Fairly (TCF) requirements.
* Manage time effectively to meet required business targets ensuring quality and accuracy requirements are met.
* Effectively communicate with customers to provide relevant product information that is clear, fair and not misleading allowing the customer to make an informed decision.
* Use all relevant information to maximise opportunities to cross sell and up sell insurance products.
* Operate within own area of accountability, proactively escalating issues and seeking guidance.
* Understand business issues and recommend solutions to improve.
* Commit to own personal development

Qualifications:

Essential Skills:

* Excellent communication skills.
* Works on own initiative.
* Target driven.

Desirable Skills:

* Experience of achieving targets and goals.
* Experience of working in a customer orientated/call centre environment.
* An understanding of insurance