Contact Centre Team Leader (Sales & Service)

£25k - 30k per year
10 Nov 2016
08 Dec 2016
Contract Type
Full Time

Contact Centre Team Leader (Sales & Service) 


“We’d like you to join us!”

Do you want to be a part of an innovative, dynamic and growing organisation?

If so we’d like to hear from you! 

The BGL Group has been named by the Sunday Times as one of the largest mid-market private companies in Britain, reaching the top 22 in 2015. .

We pride ourselves in delivering a high quality, low effort, service experience to our customers, on behalf of some of the UK’s best known high street brands.

We’re looking for passionate people with great Leadership Skills who take pride in delivering Service Excellence. They have the natural ability to engage, motivate and develop a team, setting high standards for themselves and the people they work with. 

Leading a team in a Customer Service and Sales environment is essential, does this sound like you?

You will use your skills to motivate, coach and communicate effectively to achieve team and business results and to ensure your team delivers world class service excellence.

This position requires the successful candidate to be flexible between the hours and a variation of shifts between 8am-9pm Monday to Friday, 9am-5pm on Saturdays and 10am-3.30pm on a Sunday’s. You work 1 in 4 weekends.

You must be able to demonstrate:

  • Strong leadership skills, with a minimum 3 years’ experience  
  • The ability to create a positive environment geared for successful interaction and coaching
  • The delivery of outstanding customer service through a culture of development and empowerment.
  • A proven record of leading a team in a target driven environment
  • A forward thinking, progressive attitude
  • Experience of working in a multi-channel environment

 Rewards & Benefits:

  • Competitive salary (between £25k-£30k basic with shift allowance and potential bonus on top) 
  • Team Leader Development Programme
  • Onsite subsidised Restaurant (including free breakfasts at weekends)
  • Staff Well-being Programme
  • Free car parking
  • Free Wi-Fi and Internet
  • Full range of Company benefits

Further details on the role can be found in the Role Profile attached.  It’s now time for you to “Just….Lead Our People”, apply now!