Inbound Customer Service - Top 100 Firm

15000.00 - 16000.00 GBP Annual
09 Nov 2016
03 Dec 2016
Contract Type
Full Time
Customer Service Advisor Positions Available
Location: North End, Portsmouth
Salary: GBP15,000 (increasing after probation)
Start Date: Monday 28th November


We are a leading and rapidly expanding insurance group who have benefitted from a string of successive achievements and impressive accolades, including 42 award wins in the last three years alone, a Gold Standard' tribute from Investors In People and Extraordinary' status in The Sunday Times 100 Best Company to Work For, for four years running.


To act as a link between insurance companies and the customer. Using excellent knowledge of the general insurance market to correctly action customers' requests throughout a policy lifetime.


• To receive and respond to incoming calls from existing and potential customers in relation to mid-term quotations, queries and complaints.
• To gather information from clients to assess their insurance needs and providing resolutions where possible.
• To ensure relationships with insurers remain strong.
• To collect premiums and fees and ensure account screens are kept up to date.
• Adhere to call scripts and ensure TCF, FCA and all regulatory requirements are met.
• Up-selling of additional products to increase company profit.
• The ability to handle objections to retain customers.


• Excellent communication skills
• The ability to build rapport
• To work effectively as an individual and as part of the team
• The ability to work under pressure and prioritise the workload


This is a fantastic opportunity to join a fast paced, fun and vibrant office where you'll receive first class in-house training and coaching within a supportive environment. There is excellent potential to progress your career and advance upon your skillset and experience with the ability to gain qualifications while you work!

We offer the following standard benefits for working with us:

• Health care Cash Plan
• Competitive pension contribution scheme
• 22 days Holiday
• Company Sick Pay
• Life Assurance

Perks of the job include:

• Brand new, top of the range onsite FREE gym for all staff members
• Service canteen (open for breakfast, lunch and dinner)
• Summer celebration events (this year there was a mini Glastonbury-style festival with performances given by Craig David and The Kaiser Chiefs).
• Dress down Fridays
• Prize giveaways
• Multi store gift cards
• Fancy dress days
• Charity events and much more???


The working hours will be on a shift basis, 37.5 hours per week. To apply for this position, you MUST be committed to work between the hours of 8am-8pm Monday to Friday and alternative Saturday's 9am-2pm