Team Leader - Hire Department

09 Nov 2016
03 Dec 2016
Contract Type
Full Time
Hastings Direct is a fast growing, agile, data and digitally focused general insurance provider to the UK market, with over 2.2 million customers and employing over 2,700 colleagues at sites in Bexhill, Leicester and Newmarket. We have built our business by championing the customer by providing refreshingly straightforward service and products and offer car, motorcycle, van and home insurance directly to the public.

We now have an opportunity within our Credit hire department for an experienced Team Leader. This position is based from our Head Office in Bexhill and has come about due to continued growth.

The main purpose of the role is to supervise an allocated claims unit comprising of claims advisors and to assist Claims Management in ensuring the smooth running of the Claims Department.

Responsibilities will also include:

* Carry out PDRs, 1-2-1s and reviews of allocated staff
* To ensure control of administration matters for allocated teams ensuring service level and departmental targets are met
* To ensure correct work allocation throughout unit and maintaining work condition reports
* Ensuring development of allocated staff through clear plans and performance reviews
* To oversee allocation of newly reported claims to team
* To authorise cheques up to limit
* Team targeted to maximise settlements and drive down litigation
* Investigating liability where required, by telephone enquiries, accident report forms, instructing accident investigators, applying for police reports or any other necessary investigations
* Making decisions on liability, admitting, disputing or negotiating split settlements
* Negotiating settlement of claims within agreed authority limit or under referral where above
* Making payments in respect repair accounts, hire accounts, agreed settlement figures in respect of Special and General damages, agreed solicitors costs, rehabilitation and treatment invoices, own agents fees and own solicitors costs
* Negotiating costs where allocated

In order to be considered for this role you will have:

* Claims handling experience (Household and/or Motor)
* Practical experience of claims processing
* Working knowledge of Microsoft software
* Working knowledge of claims IT systems (IS2000/Case Manager)
* Excellent problem solving skills and initiative
* Sound reasoning and ability to identify the issues involved in any problems arising
* Excellent interpersonal and communication skills
* Supervisory/man management experience

In return for your skills and experience, you will receive a competitive salary along with up to 5% annual bonus, up to 3% contributory pension, life assurance, along with Hastings Direct discounts and reward schemes.

If the above looks and sounds like you then please do not hesitate and apply today