Customer Fraud Advisor (Part time)

Recruiter
Anonymous
Location
Belfast
Salary
17532.00 - 18315.00 GBP Annual
Posted
09 Nov 2016
Closes
03 Dec 2016
Contract Type
Permanent
Hours
Full Time
Shift Patterns : Part-Time Mixed - 20 hours per week. Shifts between Mon-Sun. 16:00-00:00 (Mon-Fri) and08:00-19:00 (Sat and Sun) Minimum 3, maximum 5 days per week. 4 10 hour shifts. Weekend days will be fixed.

Usual Salary : 17,352 - 18,315 PRO RATA plus the following increases: 50% for hours between 8pm and 10pm.

Start Date : 16/01/2017

Passionate about customer service and determined to make a difference, you'll have the opportunity to make a genuine impact.

We care about being there for our customers. It's important to help protect their money, every step of the way. Identifying, preventing and resolving fraud is a vital part of that mission, and we're always here to help 24hours a day, 365 days a year. As a Fraud Advisor, you'll have a key role to play.

Working closely with dedicated colleagues, you'll provide an exceptional service to customers concerned about potential fraud. Listening carefully to their concerns and being sure to show your understanding, you'll answer their questions, explain facts in simple terms and - crucially - offer solutions. Along the way, you will do all you can to make the process as stress-free as possible.

As a Customer Fraud Advisor, you'll be authorised to monitor payments. If unusual spending patterns are identified, you will be empowered to take action to ensure that our customers are protected by potting fraudulent activity. This role calls for excellent listening and analytical skills as well as identifying patterns. You'll need the confidence to ask difficult questions, but you'll always be friendly, helpful and clearly focused on what's right for our customers.

Thanks to our six week training programme, you'll develop all the skills and knowledge you need. With ongoing coaching and development, you will have the support and opportunities to thrive.

In return for the difference you make, you'll enjoy excellent benefits including 28 days' annual holiday allowance, the option to enter into a company healthcare scheme and a discount of up to 25% on selected purchased or leased cars via our cars4staff scheme.

Customer