Senior Complaints Handler - blue chip insurer

West Sussex
25000.00 - 35000.00 GBP Annual + excellent
09 Nov 2016
03 Dec 2016
Contract Type
Full Time
Due to growth in a number of my clients major product areas and a change in structure they are currently looking for an experienced Complaints Handler to join their growing insurance team.

The role will involve the thorough investigation of regulatory complaints and ensuring a fair and consistent outcome for customers. Duties will include:

-Identifying cause of complaints and liaising with the customer and any involved third parties
-Ensuring appropriate escalation of the case and that offers of redress are in line with internal standards and authority limits.
-Establishing if complaints should be upheld and whether this affects future referencing for the advisor involved.
-Maintaining accurate and detailed records showing that TCF principles were adhered to.
-Negotiating settlement where referral to the financial Ombudsmen has taken place ensuring that the right outcome is achieved for the client.
-Maintaining up to date knowledge of industry regulations.

Applicants must be able to demonstrate a proven track record of complaint handling ideally in a regulated environment. You must be able to provide a professional and impartial service at all times and base any decisions on thorough investigation and logical assumptions. You will possess excellent verbal and written communication skills along with the ability to manage and prioritise your case load. Experience from the insurance or financial services industry would be beneficial.

This is a great opportunity to join a major blue chip company which offers an excellent working environment, support towards professional qualifications and genuine career prospects

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