Customer Service Diploma - Accredited - Enhance your career prospects

Location
Nationwide - Home study
Salary
Now £59.79, was £299 -80% discount, use code: FISH480
Posted
10 Nov 2016
Closes
08 Dec 2016
Contract Type
Permanent

Customer services jobs are becoming ever more in demand. As online sales have increased consumers now demand better service from the companies that they deal with or they are likely to take their business elsewhere. As such now is a great time to find work in the customer services sector.

The online Customer Service Diploma will guide you through all aspects of customer service from serving them face-to-face through to telephone and internet customer service.

The course takes about 7 hours to complete and will give you an end of course diploma qualification that your employer can verify via our website.

 

Now £59.79, was £299 -80% discount, use code: FISH480 at checkout

 

Modules -

You will learn –

  • Module 1: Understanding Customer Services
  • Module 2 : The Customer
  • Module 3 : Attitude Is Everything
  • Module 4 : Caring For Your Customer’s Needs
  • Module 5 : Customer Retention: How to Get Them Back
  • Module 6 : Face to Face Customer Service
  • Module 7 : Telephone Customer Service
  • Module 8 : Electronic Customer Service
  • Module 9 : Rescuing Difficult Customers
  • Module 10 : Escalation
  • Module 11 : Make an Impression Every Time