Telesales Manager

Recruiter
Anonymous
Location
Birmingham
Salary
25k OTE plus benefits
Posted
09 Nov 2016
Closes
02 Dec 2016
Contract Type
Permanent
Hours
Full Time
Job purpose
We are looking for a proven performer in a B2B Sales environment, the Telesales Manager will be responsible for the management of the telesales team and the achievement of sales and NPS targets. You will lead, coach and motivate a team to achieve extraordinary results and have responsibility for all recruitment and training. You will be required to provide accurate forecasting and performance reporting.

Duties and responsibilities

Lead and develop the telesales team
Provide guidance, training and motivation to team members of all levels, to maximize individuals' potential and create a strong and focused team
Deliver Sales training, development, and performance management to the team.
Set up of call systems and sales targets for all members of the team
Complete regular Performance Reviews with the team ensuring a key focus on individual development

Deliver excellent Sales performance, consistently achieving business targets
Ensure the team meets the agreed sales targets
Developing sales strategies to guarantee success and growth
Complete regular sales report reviews and remedial action plans to address any under-performing areas of the business
Manage KPI's and commission plans to drive appropriate behavior from the telesales team
Ensure product sales information is in place to giving the telesales teams the tools to go selling
Coach the team on consistent use of the agreed Sales Methodology

Customer Experience
Develop and maintain strong customer relationships
Handle and resolve escalated customer complaints and enquiries.
Monitor calls in implement a feedback process to drive call quality.
Ensure regulatory compliance across all interactions

Reporting & Pipeline Management
Ensure a disciplined use of CRM system, communication and customer management.
Complete forecasting and analysis of sales data.
Provide regular and ad hoc reporting to the leadership team

Qualifications
Over 5 years Telesales / Sales experience
Experience managing and leading team
Coaching around a sales methodology preferred
Microsoft office skills
Excellent verbal and written communication skills
Ability to prioritize and handle multiple tasks at any given time
Detail oriented
Working conditions

Office Based role, with occasional travel & overnight stays. Monday - Friday between (Apply online only). 40 hours per week

Direct reports
Team of telesales agents

If you are interested in applying for this role and met the criteria please apply today with an updated CV