Customer Service Advisor - Weekends

Excellent Benefits
09 Nov 2016
02 Dec 2016
Contract Type
Full Time
Job Title: Customer Service Advisor - Weekends

Location: Cheadle, Manchester (SK3 0UX)

Our client are the largest third-party accident management and claims handling provider in the UK; serving insurers, brokers and fleet operators by providing a wide range of claims handling solutions across the motor, property and legal claims sectors.

Currently looking for a passionate and motivated individual to join the weekend team in the role of Customer Service Advisor. This is an exciting opportunity for someone looking to develop a career in the accident management industry. To be successful you will need to have the drive required to meet and exceed customer expectations, build internal and external relationships and deliver excellent customer service.

The hours of this role are Saturday, Sunday and Bank Holidays 09:00am till 5:30pm.

Duties and Responsibilities:

* To be the first point of contact for customers
* Answering queries and advising customers on any other accident services that may be available to them
* To provide excellent customer service to the company's Clients
* Carrying out administration on files
* Accurate record keeping to allow effective file review and audit
* Handling customer complaints in line with Company guidelines

The ideal candidate will have:

* Previous experience working within a call-centre environment, customer service and/or insurance - advantageous
* Professional and polite telephone manner
* Basic computer literacy and typing skills
* The ability to use qualities such as empathy when dealing with customers


* Commercial insurance experience
* A background in customer relations or experience of conflict resolution

What's in it for you?

As an employee you will receive excellent benefits which include:

* A progressive salary architecture whereby your salary increases in line with completion of training modules and processes
* Opportunities for personal development and external training
* Death in service benefit of three times salary from first date of employment for all eligible employees
* Pension via auto enrolment
* Subsidised gym membership
* A generous staff social fund for use on social events and outings, both in and out of the office
* Amazon voucher every year on your birthday
* Free fruit available every day in the office
* Christmas savings scheme for anyone who wishes to have help budgeting for Christmas
* A free eye check each year and contribution towards glasses

How to apply

If you feel you meet the criteria for the role, please click on 'Apply' and complete a short application process