Customer Service Advisor

Up to 19000.00 GBP Annual
09 Nov 2016
02 Dec 2016
Contract Type
Full Time
As Customer Service Advisor your main activities will involve;

* Responsible for the efficient handling of customer enquiries and for the delivery of accurate and informative mid-term insurance quotations and amendments to existing customers policies.
* To maintain a high level of motivation and strive to, and achieve monthly departmental targets.
* To offer a high standard of customer care to existing customers over the telephone and within the office, and ensure that each enquiry is dealt with in a comprehensive, complete and professional manner.
* To liaise with insurers regarding underwriting terms and requirements, to perform appropriate administrative procedures in accordance with company guidelines and produce accurate and professional correspondence including letters, emails and memos for customers and underwriters.
* To generate and send out certificates and continuation cover note's as required.

* To interpret and implement all cross-sell opportunities, and promote awareness of the range of products and services that the Company offer

You will be required to be able to;

Focus on customer care and excellent communication skills are essential

Have Excellent telephone manner and call handling techniques are required

Attention to detail and ability to communicate and correspond professionally with all customers

Ability to perform efficiently and effectively working under pressure in a call centre environment

Ability to work and participate as part of a team in order to meet personal and team service targets

Basic Salary is up to GBP1900 depending on experience plus bonus.

This is a full time permanent role