IBA Accounts Team Leader

to GBP40000 plus bens
09 Nov 2016
06 Dec 2016
Contract Type
Full Time
Job Purpose:

To effectively manage staff under your control, ensuring that all IBA processes and procedures are adhered to and to ensure that staff under your control are adequately trained to effectively undertake their duties and responsibilities.
To provide a professional, courteous and efficient service to various divisions and clients as and when required.
To develop strong relationships with divisional staff and or clients.
To respond to queries within agreed Service Level timeframes.
To protect the company's financial assets by acting in accordance with FCA Rules.
To promptly bring to the attention of management any issues that may have a detrimental effect on the department or company as a whole.

Duties include but are not limited to:

Staff -

Day-to-day management of staff under your control ensuring that all departmental policies and procedures are being strictly adhered to.
Hold regular team meetings to promote transparency and a team ethos.
Ensure that adequate cover is provided for absent staff members as required.
Ensure that all staff receive the relevant training required to perform their duties and that this is regularly reviewed.
Monitor annual leave requests and sick leave and ensure that such absences are logged as required.
Undertake annual appraisals for all staff.
To assist in the recruitment of new or replacement staff as required.

General -

Daily reconciliation of cash receipts and subsequent raising of reconciliation queries with the relevant division.
Process payment requests including but not limited to the resolution of any payment rejections from cashiers and the subsequent resubmission of corrected payment requests.
Authorise payment requests in accordance with agreed authority levels.
Produce and distribute monthly client statements of account where required.
Respond to internal and external queries and requests without any undue delay and no later than two working days from the initial enquiry.
Monitor the Premium Payment Warranty reports and liaise with the bureau and non-bureau insurer teams concerning payment of collected PPW's to the relevant market as required.
Attend monthly divisional meetings to ensure all targets are being met.
Assist as and when required with the banking of cheques.
Liaise with the Insurer section with regards to the release/recovery of funds.
To undertake any additional task or projects as and when directed