Area Debt Recovery Officers, home based

09 Nov 2016
03 Dec 2016
Contract Type
Full Time
Do you have UK based area or field experience in collections, debt recovery, loans or finance ?

Due to phenomenal expansion across the UK, we are looking for Area Debt Recovery specialists for our client who is an accredited and fully authorised Debt Recovery Litigation law firm in the UK.

The job holders will be home based and be required to work an allocated area (which may change according to workload) available locations include: Aberdeen in Scotland, Kent/ Sussex/ Surrey including Tonbridge, Dorking & Brighton, Southampton and Portsmouth in Hampshire and South West London including Sutton/ Wimbledon/ Croydon in Surrey.

The Role

The purpose of this role is to visit customers in their homes and conduct face to face interviews to gather information, in order to complete legal/court or client derived documentation to provide a true and accurate reflection on the nature of the enquiry. The successful candidate will provide a professional and informative primary point of contact for all customers/clients whilst maintaining the highest level of customer service.

The role will involve:

- arranging and attending face to face interviews with individuals in their homes who are currently in financial difficulties, discussing their present and foreseeable future circumstances and agreeing and motivating the individuals into repayment plans with primary creditors.

- conducting enquires on behalf of insurance companies with regard to motor insurance accident claims.

Previous experience in a similar role would be advantageous, therefore candidates with area or field experience relating to collections, debt recovery or finance are particularly of interest.

The candidate needs to be highly professional, personable, empathetic, a good communicator, numerate and have the ability to prioritise and coordinate their workload geographically. A DBS check and Credit check will be required if successful therefore the job holder must not hold any convictions within the last 11 years. A current full Driving Licence is required.

This role will cover 37.5 hours per week between the hours of 08.00am and 9.00pm, and possibly some Saturday working.

The Benefits

A competitive basic salary plus an on target bonus up to c GBP500/ month, allocation of a company car + fuel card, mobile phone, home set up (laptop printer/scanner) and a benefits package including contributory pension, critical illness cover, health cash plan and 25 days holiday per year.

All applications will be reviewed within 2 working days and shortlisted candidates contacted within that time frame

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