Finance and Insurance Sales Co-Ordinator

09 Nov 2016
06 Dec 2016
Contract Type
Full Time
Skills: sales, account manager, new business, telesales, warm sales, phone sales, customer service, upsell, telephone customer service, commercial experience, coordinator, insurance, assistance.

Hours: Semi Shifts: Monday to Friday 8am-6pm and 1 in 4 Saturdays 9am-1pm with day off in lieu. (35 hour week only)

Would you like to work for an employer who offers a great salary and benefit packages?

Would you like to work for a corporate organisation who offers great rewards and progression?

Would you like to work for an employer who was awarded Best Companies to Work for Accreditations for 9 out of the past 11 years?

Do you want to work for a company that invests in the training and development of employees and reward them for a job well done?

We are currently looking to recruit for this leading Assistance and Personal Services provider based in the Croydon area, who can offer you all of the above and much, much more.

The Role:

The purpose of this role is to maximise Finance and Insurance policy sales by utilising your sales skills when handling telephone enquiries and updating systems accordingly.

Provide a professional, efficient and proactive sale and administration service, reflecting the brand values and the client you are representing.

• Handle all calls within performance targets and professionally following approved call scripts and sales guidance materials
• Handle customer objections in a positive manner and actively attempt to overcome these objections in line with sales guidance materials
• Actively attempt to build rapport with all callers
• Actively look for opportunities to upgrade levels of cover through effective listening and identification of customer needs
• Carry out outbound sales activity ensuring all regulatory and customers service standards and requirements are adhered to where appropriate
• Display appropriate levels of patience and empathy as and when required
• Handle complaints in a positive way, in line with company procedures
• Communicate with customers and third parties in a clear, concise and professional way
• To capture all requested data and provide information to the caller
• Ensure product knowledge is kept continuously up-to-date through appropriate research and training

The Candidate:

The ideal candidate will be educated to GCSE standard and have previous experience within a telephone based customer service or sales environment, handling both inbound and outbound calls. You should also be able to demonstrate the following skills and attributes;

• Educated to GCSE standard or equivalent, including English Language and Maths
• Excellent telephone manner
• A good working knowledge of Word, Excel and web based functionality
• Strong communication skills
• Punctual
• Excellent call handling ability
• Influencing and negotiation skills
• The ability to work under pressure
• Sound approach to problem solving
• A pro-active approach to sales
• A focus on customer service and quality
• Self-motivated
• Reliable
• The ability to work without supervision

Desirable Skills & Attributes
• Previous experience of working within a warranty departments
• Basic knowledge and understanding of FSA compliance
• Basic knowledge of vehicle technology

***For your information:
*Interested? Please send you CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

Keywords; sales, account manage, new business, telesales, warm sales, phone sales, customer service, upsell, telephone customer service, commercial experience, coordinator, insurance, assistance, Croydon, Purley, Kenley.

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies