Payroll Administrator

Recruiter
Anonymous
Location
Hemel Hempstead
Salary
23000.00 - 25000.00 GBP Annual
Posted
09 Nov 2016
Closes
06 Dec 2016
Sectors
Accountancy
Contract Type
Permanent
Hours
Full Time
Large National organisation with offices around the UK, are looking for 2 experienced Payroll Administratord to provide an effective and efficient payroll service to customers, ensuring the accurate and timely payment of their employees' salaries.

The Role
To provide an effective and efficient Payroll service to customers, ensuring the accurate and timely payment of their employees' salaries.

Duties:
Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty.
There may be additional activities to perform from time to time in order to maximise the contribution to goals and objectives.
To perform all duties in accordance with the company Health & Safety and Quality policy procedures.
Ensures data is received in the right format and in time to complete payrolls to agreed deadlines
Prioritises and actions daily tasks to be accomplished to meet SLA.
Completes and owns payroll processing cycle for allocated customers Calculates, prepares and transmits manual payments and third party disbursements.
Runs sample payrolls to ensure quality and resolve errors or deviations.
Liaises with other areas of the business to meet and enhance payroll delivery.
Provides statistics for chargeable work to enable effective invoicing.
Controls the reconciliation processes for own customer's third party accounts to ensure completion in line with SLA requirements and statutory legislation.
Identifies and acts on issues which would impact delivery of SLA.
Reviews and updates where necessary customer procedures and processes, and documentation
Receives and records customer enquiries and provides basic information in response to customer requests. Escalates to Line Manager where appropriate.
Responds to requests and queries from statutory bodies in such a way as to maintain effective working relationships
Develops and maintains a good working knowledge of products and services.
Develops and maintains effective relationships with internal/external customers and suppliers.
Considers and escalates any new ideas which add value to the customer.
Checks system accuracy by performing manual calculations to agree system output
Recommends and agrees ways in which systems and procedures can be improved to enhance business performance
Actions systems updates to ensure implementation
Actions any changes to customer specific Terms and Conditions to ensure accurate payments are made.
Records customer issues and complaints to instigate corrective action.

They offer:

A large modern open plan working environment
Excellent transport links to wider community
Free on site parking
Flexible benefits package which allows tailored benefits dependent upon circumstances
Structured training and on-going personal development

You must have:

Knowledge of Payroll policies and processes
Previous experience in a telephone based customer service environment
Good analytical skills - to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another.
Good communicator and customer oriented - to be able to identify and understand the customer's needs. Expresses and acts on desire to assist customers in an efficient and friendly manner. Listens attentively, and summarizes or asks questions, when needed, to clarify information.
Excellent written and verbal communication skills
Well organized and planned, schedules time effectively and uses efficient work methods and tools
Detail oriented, thorough and focused on all aspects of the job to ensure accuracy.
Teamwork - to be able to work with colleagues to achieve common targets and objectives and to provide actively help to other team members.
Focus on Quality

It would be great if you also have:

Knowledge of the Service Centre processes, (e.g. escalation procedures, service level agreements, customer service standards)
Computer skills: MS Office, HR Databases, HR IS/IT systems and SC technology (tools for documentation/tracking, service delivery channels etc.)

Key Competencies:

Be Accountable
Solve Problems
Take Ownership
Be Client Centric
Be Effective