Major Projects Controller
JOB ROLE
Provide full support to your line manager delivering excellent customer service ensuring all major project & overseas sales transactions are completed efficiently, accurately and in line with company policies / procedures / processes and customer requirements for the full life cycle of the contract. To provide dedicated customer service to major project & overseas sales customers working closely with all members of the major projects & overseas sales teams
DUTIES
• Be the first line of contact for major project customers and the major
project team responding in a timely manner
• Notify customers of equipment not returned at FOH both verbally and
in writing, and raise subsequent invoices for loss charges
• Respond to customer queries in a timely manner
• Liaise with all customers, the major project team and operations to
ensure accurate and prompt deliveries and collections
• Customer complaints, retention•
• Relationship building with client base and Major Projects Team
• Transport movements coordinated in the most cost effective manner
Business Development/ Hire revenue and other revenues
• Ensure hire transactions are administered effectively
• Dealing with all reports Logistics lost items
• Coordinate logistics both in the UK and Europe when required ensuring
maximum efficiency and customer satisfaction
• Working with Client's coordinate the shipment of equipment to local
and international destinations to meet client requirements and delivery
expectations
• Ensure goods are correctly imported as per company procedure
• Develop supplier agreements with approved third-party logistics
partners
• Ensure that shipping/freight costs are minimised
• Produce accurate commercial documentation for all company shipment
• Ensure compliance with UK Border Agency and other similar
international agencies
• Co-ordinate all personnel movements destined for client contract
ensuring all vaccinations and documentation are kept up to date
through
proactive planning
• Develop and improve processes for the Logistics function
• Develop formal import/export process for all Trade routes
• Correct importation documentation kept on file
• Anticipate the need to take appropriate action and does so prior to
being requested.
• Demonstrate the ability to think and act without guidance or urging
• Ensure contracts are correctly completed
• Ensure customer quotations, both typed and verbal, meet with the
company's minimum rates policy
• Ensure that all G42 system inputting is accurate
• Ensure records are accurately maintained and scanned
• Inter depot transfers
• Provide reports when required
• Adherence to the Start of Hire (SOH) and Finish of Hire (FOH)
procedures
• Chargeable Invoice Procedures
• Query Resolution
• Ensure all pro forma invoices and customs paperwork is completed
accurately and in line with procedures
• Produce purchase orders for transport movements and inter depot
transfers
• Dispatch report for Hire and charge exception rates
• Scanning of records and paperwork
• Accurate checking of customers purchase orders
• Check dispatch note completed
• Accurate stock levels
• Chargeable Invoice (CI) performance
• Accurate purchase order processing and inter depot transfers
• Accurate booking of transport with external hauliers
• To ensure as far as is reasonably practicable, personal health & safety
• Employee should contact his/her line manager with any concerns
regarding H&S
• Arrange appropriate transfers of equipment between depots on G42,
where it is commercially viable to do so and complete orders and
alleviate stock shortages
• Assist the Regional Hire Manager with stock takes
When it is considered necessary or appropriate by management you may be required to carry out any duties considered within your skill and competence to assist the effective running of the business i.e. provide cover to other departments within the team, provide cover at other branches, interface with clients, partake in stocktake counts, deliver training, attend marketing events and attend development courses.
Qualifications and Experience
Education
• Competent maths and English skills
• Able to read & write to a good standard
Knowledge/background:
• Knowledge of shoring/hire industry advantageous
• Knowledge of customs compliance essential
• Knowledge of import/export procedures essential
• Knowledge of harmonised tariff codes essential
• Knowledge of working with Incoterms essential
• Knowledge of major project proprietary shoring equipment advantageous
• Knowledge of construction/civil engineering industry advantageous
• Good geographical knowledge of UK & International territories essential
• Bilingual in European languages would be advantageous
• Customer Service experience essential
• Knowledge of booking transport to/from Europe advantageous
I.T Skills:
• Basic computer literacy - MS Office/Outlook skills
• Knowledge of G42 or similar hire rental asset management systems essential
• Knowledge of Team Visual or other similar customer relationship management (CRM) systems advantageous
• Excellent telephone manner
• Ability to use UK tradecert system unsupervised would be advantageous
Provide full support to your line manager delivering excellent customer service ensuring all major project & overseas sales transactions are completed efficiently, accurately and in line with company policies / procedures / processes and customer requirements for the full life cycle of the contract. To provide dedicated customer service to major project & overseas sales customers working closely with all members of the major projects & overseas sales teams
DUTIES
• Be the first line of contact for major project customers and the major
project team responding in a timely manner
• Notify customers of equipment not returned at FOH both verbally and
in writing, and raise subsequent invoices for loss charges
• Respond to customer queries in a timely manner
• Liaise with all customers, the major project team and operations to
ensure accurate and prompt deliveries and collections
• Customer complaints, retention•
• Relationship building with client base and Major Projects Team
• Transport movements coordinated in the most cost effective manner
Business Development/ Hire revenue and other revenues
• Ensure hire transactions are administered effectively
• Dealing with all reports Logistics lost items
• Coordinate logistics both in the UK and Europe when required ensuring
maximum efficiency and customer satisfaction
• Working with Client's coordinate the shipment of equipment to local
and international destinations to meet client requirements and delivery
expectations
• Ensure goods are correctly imported as per company procedure
• Develop supplier agreements with approved third-party logistics
partners
• Ensure that shipping/freight costs are minimised
• Produce accurate commercial documentation for all company shipment
• Ensure compliance with UK Border Agency and other similar
international agencies
• Co-ordinate all personnel movements destined for client contract
ensuring all vaccinations and documentation are kept up to date
through
proactive planning
• Develop and improve processes for the Logistics function
• Develop formal import/export process for all Trade routes
• Correct importation documentation kept on file
• Anticipate the need to take appropriate action and does so prior to
being requested.
• Demonstrate the ability to think and act without guidance or urging
• Ensure contracts are correctly completed
• Ensure customer quotations, both typed and verbal, meet with the
company's minimum rates policy
• Ensure that all G42 system inputting is accurate
• Ensure records are accurately maintained and scanned
• Inter depot transfers
• Provide reports when required
• Adherence to the Start of Hire (SOH) and Finish of Hire (FOH)
procedures
• Chargeable Invoice Procedures
• Query Resolution
• Ensure all pro forma invoices and customs paperwork is completed
accurately and in line with procedures
• Produce purchase orders for transport movements and inter depot
transfers
• Dispatch report for Hire and charge exception rates
• Scanning of records and paperwork
• Accurate checking of customers purchase orders
• Check dispatch note completed
• Accurate stock levels
• Chargeable Invoice (CI) performance
• Accurate purchase order processing and inter depot transfers
• Accurate booking of transport with external hauliers
• To ensure as far as is reasonably practicable, personal health & safety
• Employee should contact his/her line manager with any concerns
regarding H&S
• Arrange appropriate transfers of equipment between depots on G42,
where it is commercially viable to do so and complete orders and
alleviate stock shortages
• Assist the Regional Hire Manager with stock takes
When it is considered necessary or appropriate by management you may be required to carry out any duties considered within your skill and competence to assist the effective running of the business i.e. provide cover to other departments within the team, provide cover at other branches, interface with clients, partake in stocktake counts, deliver training, attend marketing events and attend development courses.
Qualifications and Experience
Education
• Competent maths and English skills
• Able to read & write to a good standard
Knowledge/background:
• Knowledge of shoring/hire industry advantageous
• Knowledge of customs compliance essential
• Knowledge of import/export procedures essential
• Knowledge of harmonised tariff codes essential
• Knowledge of working with Incoterms essential
• Knowledge of major project proprietary shoring equipment advantageous
• Knowledge of construction/civil engineering industry advantageous
• Good geographical knowledge of UK & International territories essential
• Bilingual in European languages would be advantageous
• Customer Service experience essential
• Knowledge of booking transport to/from Europe advantageous
I.T Skills:
• Basic computer literacy - MS Office/Outlook skills
• Knowledge of G42 or similar hire rental asset management systems essential
• Knowledge of Team Visual or other similar customer relationship management (CRM) systems advantageous
• Excellent telephone manner
• Ability to use UK tradecert system unsupervised would be advantageous