Customer Support Champion - Fun Supplier to Major Brands

Liphook, Hampshire
£18,000 - £24,000 (dependent on experience) + Benefits
09 Nov 2016
07 Dec 2016
Contract Type
Full Time

Customer Support Champion - Fun Supplier to Major Brands
Liphook, Hampshire
£18,000 - £24,000 (dependent on experience) + Benefits

**Clients include KFC, Porsche, The Savoy, Thorpe Park and Canon**

We are a leading industry supplier located in Liphook, Hampshire. The company is experiencing fantastic growth and Due to growth in the European market we need a new Customer Champion, to join our mission and help shape the future of this business. Customers include KFC, Porsche, The Savoy, Thorpe Park and Canon. 

The Customer Support Champion role: 

We are looking for someone to provide obsessive customer support, dealing with enquiries from customers on the telephone and email regarding information, advice and prices on our product range. You will identify the perfect mix of product and service suitable for each individual customer, keeping in touch with existing clients and following up quotations with prospective clients. Ideally you will be able to speak Fluent French (not essential)

You are also responsible for the management of our manufacturing partners to ensure requirements are fully satisfied in accordance with agreed delivery and price schedules, so that our customers' expectations are met. This includes checking all customer supplied material, such as artwork, data and purchase orders.

You would preferably have experience in a Commercial Print and/or Sales environment. The ideal candidate will be highly motivated and confident with a desire to be successful, able to work both off their own initiative and within a team.

The successful candidate will be responsible for:

+ Handling the process from initial enquiry through to delivery
+ Producing quotes and invoices
+ Building strong working relationships with clients and manufacturing partners
+ Upselling services over the phone and developing existing business accounts
+ Dealing with any customer queries in a timely fashion, ensuring a satisfactory resolution
+ General administration duties

You will come to us with:

+ Minimum 2 years experience
+ Bullet-proof written and verbal communication
+ Remarkable time management and organisation skills
+ Amazing interpersonal skills
+ Confident personality with excellent commercial awareness and acumen
+ Obsessive customer service ethos
+ Unflappable problem solving skills and bundles of initiative
+ Excellent attention to detail and driven by deadlines
+ Exceptional computer skills with a knowledge of Apple Mac and must be clearly internet savvy
+ Proven relationship-building skills
+ A can-do attitude with endeavour to do more for a growing team! 
+ Ideally fluent in French but not an absolute must

We offer:

+ An awesome team of people to work with
+ Permanent contract 8.30am-5.00pm Monday to Friday with 28 Days Holiday Including Bank Holidays
+ A company that genuinely cares about you
+ The ability to do what you love, in an environment that supports you
+ Training, support, coaching and development
+ Free parking
+ Pension Scheme

You may have worked in the following capacities:
Customer Experience Consultant, Account Manager, Client Manager, Customer Advisor, Customer Support Executive, Customer Service 

Interested? Just Apply Below...

In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR.