£18k - £20k D.O.E
09 Nov 2016
07 Dec 2016
Applicant Services
Contract Type
Full Time
Administrator / Helpdesk Operator
Oxford Science Park, OX4
£18k - £20k D.O.E

Training will take place for the first three months of the position based in Hungerford, RG17 and upon completion will move to Oxford Science Park

Our client is recruiting for an experienced Administrator / Helpdesk Operator to join their facilities management team based in Oxford Science Park.

Position Summary

As Facilities Administrator / Helpdesk Operator you will be providing facility management assistance and administrative and helpdesk support to the team.
Ensuring -

• All data is recorded into the TABS, including asset registers
• Calls are answered and logged in agreed timelines
• Work requests are issued and tracked to appropriate recipient in timelines agreed
• Reports are produced in the format agreed and on time
• Management is informed of all unresolved issues
• The helpdesk CAFM system is updated at all times

Additionally it will be your responsibility to;

• Collate weekly timesheets and job sheets from the Facilities Engineer
• Carry out general office administration (faxing, filing, photocopy, post)
• Obtain quotes from and open new accounts for suppliers
• To establish and maintain a positive working relationship with the clients and to take a pro-active approach to client issues/complaints.
• Administer sub-contractors and supplier information, keeping records up to date and accurate
• Understand and comply with all the requirements of the Health and Safety at Work regulations and comply with the codes of practice of both the Company and the business’ clients.

Who are we looking for?

The successful candidate will hold the required skills and experience to undertake this role, including;

• Strong experience within an Administrator / Helpdesk role (preferably TABS)
• Excellent general office skills, keyboard and work processing skills essential with a good working knowledge of Word, Excel, Power point and databases an advantage.
• Knowledge of the facilities management industry is a must
• Excellent customer service skills is essential
• Full clean driving license
• An enthusiastic, self motivated, well-organised and methodical individual is essential

• A good knowledge and understanding of Health & Safety
• First Aid Trained 
/ Fire Marshall trained would be desirable

If you wish to be considered for this Facilities Administrator / Helpdesk Operator role click ‘apply’. You will receive an email shortly after your application - you will need to read and respond to this to complete your application.

You must be eligible to work in the UK.