Assistant to Controllers

09 Nov 2016
07 Dec 2016
Contract Type
Full Time
Our client is a CQC registered non-emergency ambulance service providing transportation for NHS trust patients, transporting over 400,000 patients every year. They currently recruiting for an Assistant to Controllers to join their team at head office. Reporting to the Control Room Manager, this role is ideal for a candidate from a highly pressurised customer services, call centre and administrative background.

Duties & Responsibilities:
??? Monitoring internal booking system and identifying bookings that are running behind schedule
??? Calling drivers to establish arrival times
??? Tracking drivers using internal tracking system
??? Answering and dealing with patient/driver/clinic queries
??? Liaising with transport controllers
??? Pro-actively managing patient problems to find solutions
??? Accurately entering patient details via ???dockets??? onto internal IT system
??? General administration duties
??? Attend H&S training sessions
??? Engage in all refresher training as part of Continuing Professional Development (CPD)

This is an outline of the post holder???s duties and responsibilities. It is not intended as an exhaustive list.

Candidate Requirements:
??? Experience of using internal IT systems to a high standard
??? Ability to demonstrate a wide range of excellent communication skills
??? Proven ability to be flexible within an environment
??? Good IT skills
??? Previous Cleric experience
??? Ability to multi task whilst under pressure
??? Strong organisation skills
??? Strong work ethic and willing to go extra mile to deliver good patient care
??? Able to complete a satisfactory enhanced DBS and ISA Adult First Check
??? Must be willing to work flexible shifts on occasion

Terms and Conditions:
Hours of work are Monday to Friday 9am ??? 5pm
Overtime is payable for the position
The right candidate will be offered a competitive salary depending on experience
Lunch is provided
28 days holidays per year inclusive of bank holidays

To be considered for this role, please apply today!