Trade Account Manager - Leigh

An interesting opportunity is available for a driven and enthusiastic Trade Scheme Account Manager to join an award winning bathroom retailer with an online store and showrooms throughout the UK. Based in Leigh, Lancashire the successful Trade Scheme Account Manager will earn a basic salary of £18,000 with an OTE of £22,000 to £24,000, due to the organisations uncapped commission structure.

Working as part of a sales/customer service team the Trade Scheme Account Manager will be responsible for assisting in the day-to-day operations of the department. You will be managing a number of current accounts and be responsible for inbound sales and service with the aim of generating repeat business.  Monthly commission is paid on departmental repeat business and is uncapped once the initial target is reached. Reporting to the Team Leader and Manager the Account Manager’s key duties will include:

• Achieving/exceeding KPI’s/Targets put in place by up-selling and cross selling from leads via phone, live chat and emails as well as Trade Scheme sign ups and sales
• Making outbound calls to current customers to gain new account sign up, lead generation and business and generating new leads and new business where possible
• Assisting shoppers to find the goods and products they are looking for through any of online virtual stores
• Delivering all round excellent customer service and ensuring customers have a great shopping experience
• Ensuring customers are kept up to date with order progression
• Working within established guidelines
• Responsible for dealing with customer complaints right through to resolve with the support of your management team
• Answering queries from customers both via email and over the phone
• Giving advice and guidance on product selection to customers
• Sales order processing through our virtual online store
• Processing payments
• Reporting discrepancies and problems to the supervisor

 
The successful Account Manager will have proven experience of working in an outbound sales environment. In addition, you will also possess the following skills and experience:

• Computer literate with working knowledge of word and excel, email and general computer systems
• Excellent customer service skills and telephone Manner
• Comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, bathroom equipment etc.
• Able to work as part of a team as well on your own initiative
• Target driven and decisive
• Ability to multi-task
• Driven, motivated, confident and creative
• Great character with a great attitude
• Possess a friendly and engaging personality and be comfortable working with members of the public
• Smart appearance and articulate

If you are interested in the Trade Scheme Account Manager vacancy based in Leigh, Lancashire please send your CV along with a covering letter explaining how your skills and experience meet the requirements for the position.