Regional Operations Manager

H&G Recruitment are one of the country`s fastest growing and leading logistic and HGV C+E Class 1, C Class 2 driver and industrial recruitment experts in the supply chain industry, we have large key account contracts with some of the largest blue chip distribution companies, national hauliers and supermarket chains in the country. Since 2003 H&G Recruitment have offered a caring and considerate service to their workforce and are currently looking to enhance our well established team in the South East with a dynamic Regional Operations Manager with a proven success record in Recruitment within the Transport and Logistics sector.


Primary Objective

To generate new business partners by identifying and handling multiple pipelines and potential contracts, customers and clients whilst maintaining existing relationships
To maximise productivity and deliver profit by winning and servicing local clients and key customers from national accounts, through the implementation of agreed company processes.
To provide customer orientated service to existing clients and adhere to an auditable compliance process.

Secondary Objectives
Delivery of requirements through sales activities by gaining appropriate levels of new business and retaining/growing existing business
Deliver local client and national accounts requirement and gain market credibility in local area
Managing the performance and development of employees within the branches to maximise productivity, exceed targets and ensure staff retention
Grow turnover to deliver profitable results
Support and champion change initiatives within Company and branches

Tasks/duties/responsibilities
Branches
* Manage the teams through the one-to-one process to take ownership of own development and learning and ensure all personal development activities/targets and completed within agreed time scales
* Mentor individual performance through identifying and analysing performance and behaviour and applying appropriate management tools to effect the necessary improvement
* Conduct regular meetings, reviews as team and individuals to achieve the branch objectives
* Ensure all staff attend the relevant mandatory induction courses and additional training
* Hold annual performance appraisals with all members of branch staff
* Engage with branch team to guarantee our product knowledge is delivered to company standard
* Ensure compliance with all company processes and procedures within the branches to improve productivity
* Ensure branch staff complete all administration accurately and in a timely manner
* Ensure compliance with legislation for self and team
* Be responsible for the branches in respect of all health and safety compliance and safe systems of work
* Pass all company and client audits and ensure appropriate responsibility for all remedial actions in a timely manner
Financials
* Proactively track and protect margin percentages with local clients
* Provide new clients accurate pricing that correctly reflects the cost of sale
* Annually agree budgets and targets
* Produce accurate financial forecasts/reports for the branch on a quarterly basis, or as required by the owners
* Track financial information and reports to monitor progress against plan
* Control branch overheads to maintain profitability

Service
* Build and maintain a close relationship with the clients, ensuring regular client visits take place at an appropriate level and that this conduct is based on more than one contact within theirs and our company
* Foster the development of close working relationships with clients
* Ensure the development of a close relationship with candidates and ensure that feedback is listened to and acted upon
* Develop local relationships with appropriate trade and business organisations

Experience/Qualifications
Essential experience

* Proven success within Recruitment
* Proven experience in a customer driven service environment or appropriate experience of the logistics world plus a natural aptitude for a customer driven Sales environment
* Experience of leading, managing and developing a vibrant team
* Experience of managing and maintaining a P&L
* Ability to converse with all levels of internal and external stakeholders
* Exceptional administration and time keeping
* As a minimum: Intermediate IT skills, including knowledge of Excel, Word and Powerpoint
* Ability to learn and understand internal IT systems

You should be a dynamic self starter, enthusiastic, determined and would like the opportunity to be the architect of your own career and in charge of your own earnings and destiny, You will be an approachable, driven recruitment manager with a proven history of success with this sector .
H&G Recruitment believes in harnessing individual strengths and training staff to fulfil their career and salary goals. You will be a natural rapport builder and thrive in a busy and dynamic sales environment.

Are you hungry for the opportunity to be part of a growing team and help establish yourself within a market leading recruitment business? then please submit a current CV to sue.trolley@h-g-recruitment.com