Forecasting & Capacity Planning Analyst

07 Nov 2016
05 Dec 2016
Contract Type
Full Time

Forecasting & Capacity Planning Analyst

Location: Peterborough 

Salary: Competitive 

“We’d like you to join us”

Do you want to be a part of an innovative, dynamic and growing organisation?

If so we’d like to hear from you….  

The BGL Group has been named by the Sunday Times as one of the largest mid-market private companies in Britain, reaching the top 22 in 2015.

We serve our customers through 4 Fusion Contact Centres, situated throughout the UK. We are an inbound Contact Centre selling and servicing insurance policies on behalf of well-known high street brands.

We have an exciting opportunity for you to join our organisation as a Forecasting & Capacity Planning Analyst to accurately forecast the customer demand by understanding and predicting key drivers behind customer interaction.

Our Resource Management team is responsible for optimising Fusions performance through accurate and timely forecasts, provided to the scheduling team and other internal stakeholders. Joining the team as a Forecasting & Capacity Planning Analyst, it’ll be down to you to deliver high class resource planning across Fusion.

You will be responsible for ensuring continuous achievement of our Client SLA’s, forecasting customer demand (multi-channel), forecasting headcount requirements within the Operation and developing our resource planning capabilities through the effective deployment of relevant technologies.

You must be able to demonstrate:

  • Strong analytical skills
  • Experience of working in Planning, Forecasting & Scheduling
  • Complete understanding of Resource Planning (including terminology & concept)
  • Strong knowledge of WFM tools
  • Great attention to detail
  • Able to achieve results in short periods of time
  • Excellent communication, both written and verbal
  • Good working knowledge of Microsoft Packages, particularly Excel
  • Flexibility

If you feel that you may be suitable for this Forecasting & Capacity Planning Analyst role, then please apply now!