Helpdesk Call Analyst - French or German speaking

Location
Nottingham, Nottinghamshire, England
Salary
Negotiable
Posted
07 Nov 2016
Closes
05 Dec 2016
Ref
00060923
Contact
Recruitment Genius Ltd
Contract Type
Permanent
Hours
Full Time
French or German Speaking Helpdesk Call Analysts

This company is looking for French or German speaking Helpdesk Call Analysts to support their clients who are based throughout various countries. You will be part of their busy Helpdesk team based at their Head Office in Nottingham city centre.

What are they like to work for?

They provide IT solutions for retailers who are looking to improve their businesses through:

- Process efficiency
- Competitive advantage
- Cost effectiveness
- Innovative Solutions

Their company values are:

- Our customers are at the centre of what we do.
- We are open and honest
- We believe in our colleagues and value their opinions and ideas
- We show passion for what we do
- We act with integrity
- We try and find a better way
- We take ownership
- We are willing to take the initiative

Where will you be working?

You will be working in their busy open plan Nottingham Support Centre.

What will they ask you to do?

Working with their team of experienced Analysts you will be the first point of contact for the users of their Help Desk. Answering incoming calls and emails providing support to their high profile retail clients ensuring all issues are followed through to resolution.

Working within and ITIL and ISO20000 environment you will be providing a first class professional and friendly service to ensure they continue to enhance their reputation and strive to be the best.

The role is a full time position and working hours are on a day shift basis which incorporates one in three weekends.

You will be provided with the training and support required to help you develop your career within IT.

Is this the role for me?

If you can answer "Yes" to the following questions then, this role shall be of interest to you.

- Worked in a fast paced Help Desk/Support Centre and/or Retail environment?
- Target driven with excellent customer service skills?
- Have the ability to communicate well via the telephone to those with varying levels of IT experience?
- Have the ability to work under pressure and thrive on a challenge?
- Enjoy taking ownership to achieve a successful resolution?
- Fluent in French or German?