Customer Service Advisor / Inbound Call Centre

Location
Manchester, Manchester
Salary
£16,000 - £22,000 per annum
Posted
05 Nov 2016
Closes
03 Dec 2016
Ref
1335480
Contract Type
Permanent
Hours
Full Time
Title: Customer Service Advisor / Inbound Call Centre
Location: Manchester
Salary: £16,000 - £22,000 per annum

Our client is looking to recruit a permanent, full-time Customer Service Advisor to be based in Manchester.

Job responsibilities:

You will be Personable, hardworking and have excellent customer service skills.
First point of resolution for all inquiries
Providing members with advice and guidance on next steps and their on-going journey with the organisation.
Developing and maintaining excellent communications with other teams and divisions
Day to day operational functions relating to the contact centre policies and procedures within agreed Service Level Targets
Providing an excellent service to both internal and external customers
Respond to all inquiries from all members up to the first level resolution and refer any second resolution calls to other sections across the organisation as appropriate.

Requirements:

Have excellent customer service skills.
Have excellent communication and listening skills.
Be computer literate.
Relationship building skills
Can do attitude

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