Call Centre Administrator (Days and Nights)

Our client is a leading provider of corporate and residential security solutions and right now a great opportunity has arisen for exceptional customer focused candidates to join a busy call centre administration team based in the Control Room at our client’s head office in Enfield.

Key responsibilities:

Candidates should have the ability to carry out multiple tasks whilst managing incoming calls efficiently and effectively in a professional manner. You will be monitoring the welfare of personnel onsite, dispatching response officers to deal with alarm activations and liaising with customers via email/telephone and generating systems reports. 

Job Role:

This is a shift based position, requiring someone who is flexible and available to work Monday – Sunday on roster 4/5 shifts per week including days and nights. 

The shifts are 12hours either 06.30am to 06.30pm or 06.30pm – 06.30am.

The ideal candidate will:

• Be a fast learner with the ability to pick up various computer systems quickly
• Have good communication skills, both written and verbal
• Ability to handle calls from a diverse group of clients and to quickly provide support and assistance
• Be reliable, flexible organised and have good time management
• Possess a minimum of 6 months experience in a similar environment
• Have a strong work ethic
• SIA Licence / CCTV Licence preferred although training can be given to achieve these qualifications.

The Package:

This is an hourly paid position at £9.00ph.  Circa £21,100 - £23,000 per annum, based on 4/5 shifts per week with the opportunity to work additional shifts to increase your earnings.

Training and development

Career progression

Onsite Parking

20 days holiday plus Bank Holidays