Senior Sales Administrator

Trafford, Greater Manchester
04 Nov 2016
02 Dec 2016
Contract Type
Full Time

Our client is looking to recruit a Senior Sales Administrator to work closely with the Field sales team and the customers to manage key account orders, ensure excellent customer experience and proactively manage the sales order process

Managing customer orders

Work closely with Field Sales team and customer to manage daily activity for dedicated key account orders, including order input, communicating stock shortages and advising of delivery dates

Processing orders with Warehouse to ensure delivery dates are met

Completion of customer product matrix & ordering of accessories, hangers, labels for processing

Proactively manage forward orders, delay management and cancellations

Monthly analysis & management of customer take up of forward orders, top sellers by quantity, value & rolling seasons. Communicating results with sales reps & offices via email, excel documents and telephone

Ensuring stock clearance lists are reviewed & contacting customers to offer stock

Maintain customer profiles & SPDI instructions for processing

Maintain seasonal price lists & ensure all price changes in season are updated & recorded

Arranging barcodes & link codes for new styles each season to be sent to customers

Attend customer presentations either in-house or off site at customer’s premises.

Prepare minutes & action points from the meeting & for example arranging the despatch of samples/swatches or photo samples as required.

Mail shot management, liaising with marketing dept for seasonal catalogues & despatch

Stock Management

Customer Profile Presentations

Build and maintain relationships with key contacts in logistics division

Work closely with logistics to ensure that processing / rectifications are completed to a high standard and within required timescale

Experience, Role Requirements & Technical Knowledge:

Able to demonstrate excellent customer service experience working on key accounts with high sales turnover

Intermediate / Advanced Excel skills

Understanding of logistics function gained from experience of working with them in a previous customer service role

Strong data input and data analysis

Good communicator

Strong work ethic & positive 'can do’ attitude

Self motivated

Excellent time management

Able to travel to customer premises on a regular basis (meetings fall within usual working hours)

Thrives in a fast paced work environment and able to juggle conflicting deadlines and priorities

Meticulous attention to detail

Able to forge excellent working relationships with customers, sales force and colleagues

Works with Sales Managers / Directors and Sales Support Managers to maximise sales

Familiar with using customer portals e.g. to book deliveries, time slots for order receipt and to confirm quantities etc

Competitive salary plus bonus and excellent benefits including gym membership, active social club and discount on products