Work Coach

Operational:
 Manage specific identified case load of learners providing appropriate pastoral support and coaching - sign posting them (where appropriate) to other providers within the prison to ensure they remain engaged in learning and self -development.
 Provide support for those seeking to develop business and entrepreneurial activities through the embedding of SFEDI qualifications.
 Referrals of learners onto other service providers (i.e. Betsi Cadwaladar) where appropriate.
 Work closely with the all of the delivery teams and Prison Industry provider to identify those men requiring additional coaching support.
 Effective liaison with all referral agencies internally and externally regarding the safeguarding and progression of learners.
 Ensure accurate recording of data to ensure income generation is fully maximised
 Contribute to ILWPs for all learners and ensure effective progression against profiled learner targets and outcomes
 Support the quality assurance processes relating to training provision where appropriate
 Ensure adherence to Health & Safety and environmental practices
 Support the progression of learners in regard to ESW targets
 To seek regular feedback from learners and action recommendations
 To show initiative in planning and organising allocated tasks
 To provide excellent and effective customer service
 To ensure that allocated resources are effectively managed