Customer Delivery Manager -Leading Fibre/Telecoms company
Customer Delivery Manager - Fibre/Telecoms - Edinburgh - £50,000pa - £55,000pa
Leading Fibre Telecoms Company requires a Customer Delivery Manager to join a team based in Edinburgh.
You will manage the delivery for a portfolio of clients and projects across local and regional partners operating in both the public and private sectors in multiple cities
*Lead the delivery of client projects as the main delivery interface on behalf of the company into partners and clients across a range of locations.
*Develop a strong understanding of client contracts across the scope of delivery, commercial milestones, billing arrangements and any associated financial penalties that may be applicable.
*Work with partners to establish Project Kick off ensuring the necessary support from client and internal team members.
*Lead the planning, delivery and execution of all specific client communication throughout the delivery lifecycle. Should include plan for regular meetings/calls and reporting.
*Establish, manage and reporting of project Highlights, Risks and Issues throughout the project lifecycle both internally (within a matrix environment) to the management team and to client stakeholders.
*Develop a strong understanding of the company's project business case and report any risks or issues as recognised on both Capex and Revenue.
*Ensure standard business end to end processes are being followed in order to capture all data as required for Operational handover of each service in order for the company to maintain the highest levels of ongoing Service Management.
*Develop strong working relationships with cross functional areas such as Sales and Marketing teams in supporting the achievement of business goals and targets as required.
This role requires travel in and around the Edinburgh area.
You will also have the following skills & experience:
*Strong delivery experience gained within a telecoms environment.
*Proven track record in delivering medium to large multi-site client projects with experience of managing capital budgets extending to multi-millions.
*Strong leadership skills and ability to set good example to others.
*Excellent presentation skills and ability to present to senior management, clients and stakeholders.
*Ability to negotiate suitable outcomes that mitigate project risk.
*Effective management of client relationships to executive level.
*Good working knowledge of Microsoft Word, Excel, Powerpoint, Project and Visio.
*Good technical understanding of telecoms WAN technology and fibre optic networks.
*Knowledge of site based construction activities e.g. utilities, civil engineering.
*Understanding of the New Roads & Streetworks Act (NRSWA) and process
*Experience of CRM systems - Salesforce.
This is an excellent opportunity to join a leading organisation during a period rapid of growth. Strong base salary and package on offer.
If you feel you have the relevant skills/experience, please forward your CV ASAP.