Online Sales Administrator

£17500 per annum
04 Nov 2016
02 Dec 2016
AAJ-11392 16
Contract Type
Full Time
Due to rapid expansion a fantastic opportunity is available for an Online Sales Administrator to join a multi-award-winning company with bathroom and tile showrooms throughout the UK, and a thriving online/ecommerce business. Based in Leigh, Lancashire, the successful Online Sales Administrator will earn a salary of £17,500 rising to £18,000 after a probationary period is worked. Within the role there is opportunity to earn commission paid on a quarterly basis.

As a Sales Administrator you will be responsible for working as part of a sales/customer service team along with team leader and Manager you are responsible for assisting in the day-to-day operations. Key being to provide an outstanding, professional customer shopping experience to all customers and to make sales through leads generated via email and phone in-line with your quarterly and annual KPI’s/Targets. Your main duties and responsibilities will include, but will not be limited to:
  • Achieving/exceeding KPI’s/Targets put in place by up-selling and cross selling from leads via phone and emails
  • Assisting shoppers to find the goods and products they are looking for through any of online virtual stores
  • Delivering all round excellent customer service and ensuring customers have a great shopping experience
  • Responsible for dealing with customer complaints right through to resolve with the support of your management team
  • Answering queries from customers both via email, live chat facility and over the phone
  • Giving advice and guidance on product selection to customers
  • Sales order processing through our virtual online stores:  EBay, BB.COM,, Amazon, Bathroom Tiles etc
  • Downloading of orders and processing payments
  • Being responsible for processing payments.
  • Reporting discrepancies and problems to the supervisor.
To be considered for the Sales Administrator position you must possess the following key skills and experience:

  • Friendly and engaging personality
  • Comfortable working with members of the public
  • Should have a confident manner
  • Excellent telephone manner
  • Must be helpful and polite
  • Comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, bathroom equipment etc
  • Ability to work as part of a sales team
  • Knowledge of inventory techniques
  • Should be of a smart appearance and articulate
  • Excellent customer service skills
  • Great attitude

If you are interested in the Online Sales Administrator position based in Leigh, Lancashire, with further opportunities for career progression in a rapidly growing company, please send your CV along with a covering letter explaining why you believe you are suitable for the position.

Additional information: Package includes 28 days holiday including bank holidays, New Year bonus for 100% attendance (subject to start date), free drinks all day, childcare vouchers, staff discount on all products, contributory pension scheme, huge companywide social events every year. Majority of the work is office based but some time may be spent each week visiting stores or suppliers occasionally attending trade events. This may require spending short periods of time away from home.