European Training & Development Manager

Leicester, Leicestershire
salary dependent on experience
03 Nov 2016
01 Dec 2016
Contract Type
Full Time

European Training & Development Manager

Salary dependent on experience


Full Time

Italian speaking desirable

The Training & Development Manager will be responsible for the development, implementation and management of comprehensive, integrated training strategies, and programs to support and drive business goals.

Cross functionally working with the European HR Teams and the UK Operations Director with wider reporting Links to US HR Teams.

Areas of focus include technical training for operational teams, sales training for sales and field service employees, soft skills training (such as Management skills, Customer service, etc.), and compliance training as needed in partnership with specialist Corporate teams.  The individual will work with US Training teams to roll out and support the University online courses across Europe ensuring the resource is fully utilized.

The incumbent will have the responsibility for developing and managing a centralised operational technical training function of 3 staff in the UK and 1 in Italy.   These teams may expand with the addition of new business.

Essential Duties and Responsibilities:

·Provide strategic direction and leadership for wide organizational training and development programs and initiatives.

·Understand key business drivers and products in order to work with the Operations Manager UK and Operations Manager Europe and other business leaders to identify training needs.

·Prioritize training needs in concert with business leaders.  Develop, implement and evaluate effectiveness of programs.

·Manage execution of logistical planning of such programs, leveraging matrixed resources.  This includes training agenda, content management, supporting partner scheduling, and room and travel scheduling.

·Assist with business development initiative to include implementation of new service lines, processes, and applications.

·Develop a functional understanding of competitive solutions, to facilitate a thorough understanding of services and offerings.

·Understand and Manage the Apprenticeship levy introduction, devising a strategy and roll out a plan to ensure that we maximise the funding from the levy and to manage our account.

·Build relationships with external training and development providers e.g. Pearson

·Work closely with the HRBP and Recruitment & Development Manager to create talent pipelines

Experience and Education Requirements:

·Bachelor Degree or Equivalent in HR or business related field required. Master Degree preferred but not Essential.

·Significant experience in a complex business environment, preferably healthcare, required.   

·Experience of working in a highly regulated environment.

·Experience with development and roll out of e-learning solutions.

·Experience of managing in a matrixed environment.

·Ability to manage multiple assigned projects simultaneously along with solid prioritisation skills.

·Experience of utilising adult learning principles to design and deliver effective training programs.

·Experience designing and delivering product, soft skills and technical training required.

·Must have experience with Microsoft suite.

·Prior experience with CRM (Customer Relationship Management) software is desirable.

·Ability to speak Italian preferable