Hotel Guest Relations Administrator, London

Recruiter
Location
London
Salary
£17k - 18k per year + pro rata
Posted
03 Nov 2016
Closes
01 Dec 2016
Ref
10095
Contact
Hot Recruitment
Contract Type
Permanent
Hours
Part Time

We have a fantastic opportunity for a Hotel Guest Relations Administrator to join this super contemporary Hotel in Piccadilly, London.    
 
This is an excellent position where you can work flexible hours to suit from Monday to Friday, 30 hours per week.
 
The Hotel
This 230 bedroom 4-star deluxe property is perfectly located in the heart of central London's Piccadilly, and offers great facilities, including 5 well equipped & stylish Meeting/Conference rooms, a relaxing Lounge and Cocktail Bar and a fine-dining Restaurant.
 
The Role of Hotel Guest Relations Administrator
Our client’s Front Office team require an enthusiastic, attentive and professional individual to join them. As a 4-star deluxe hotel, guest service is of utmost importance and your role will be to exceed guest’s expectations ensuring an excellent hospitality experience is had by all.
 
The purpose of the role is largely administrative, proactively ensuring the team are prepared with everything they need, as well as being a point of contact with other relevant stakeholders in the business.
 
Duties / Responsibilities as Hotel Guest Relations Administrator
On any given shift, you will be required to:
* Predominantly spend your time completing the arrivals check (upcoming arrivals check), ensuring accuracy and all guests requests are complete.
* Answer the telephone coordinating any guest queries or reservations when required
* Charging outstanding deposits for bookings and post check-out invoice processing, if required.
* Any other administrative tasks required to support the department.
 
Skills, Experience & Qualifications Required
As Hotel Guest Relations Administrator, experience in Front Office and Reservations is highly regarded.  You will also need a proficient level of computer literacy, Microsoft Office Suite experience and Opera PMS knowledge required.
Qualifications in hospitality/hotel management would be advantageous.
 
Personal Attributes Required
In the role of Hotel Guest Relations Administrator, you will have a keen eye for detail, good initiative and be highly organised and well regarded. We are seeking an individual who has previous experience and a genuine interest in hospitality and customer service.

Salary, Hours
Part Time – 30 hours per week (5 x six hour shifts – exact timing is flexible, dependant on candidate).
£17,000 to £18,000 (depending on experience) per annum pro rata.
 
Benefits
Uniform provided, meals on duty, and various other benefits upon completion of probation.
 
 

How to Apply
Please note that in accordance with our recruitment and consultancy processes, Hot Recruitment Consultants t/a eRecruitSmart may send your CV, if shortlisted, to the Hiring Manager at our Clients’ business and by applying for this position you give your consent for us to do so.
 
You must have eligibility to work in the UK.   Please note, only suitable applicants will be contacted.  If your address and contact details are not on your CV, you will not be considered.  
 
We look forward to hearing from you!


Front office, reservations, reception, hospitality, travel, tourism, guest relations,