Digital Account Manager - Polish Market

Recruiter
Location
Basingstoke, Hampshire, England
Salary
Attractive
Posted
03 Nov 2016
Closes
01 Dec 2016
Ref
DIGIT4534
Contact
Jobodo
Contract Type
Permanent
Hours
Full Time

Digital Marketer & a fluent Polish speaker? Apply Now!

Digital Account manager with Polish language skills is needed for this leading digital agency to be based in their Basingstoke office.

Overview:

An opportunity has arisen for an experienced Digital Account Manager to join a fast-growing and dynamic global digital business. The successful candidate will be an enthusiastic self-starter, capable of delivering excellent results both individually and as a member of a multi-lingual team.

They are looking for a candidate with a passion for digital/marketing/customer services. The role will require an individual who is responsive and self-reliant, finds win/win solutions to problems, even when under pressure, and takes responsibility for all internal/external actions for your account as well as being proactive in helping other teams and individuals if required.

In the role you will:

  • Assist all dealers in getting the most out of their websites, assisting with the optimisation of content and the creation of marketing materials
  • Take in-bound calls and emails from Polish customers, logging all records accurately and efficiently in the customer database
  • Provide translation of website, marketing and ongoing communications material in Polish
  • Proactively audit the usage and performance of the Polish dealer websites
  • Proactively advised dealers on all aspects of web management, website content/marketing and optimisation
  • Work with the technical, search and marketing teams to deliver one-to-one strategies and training to Polish customers
  • Accurately and effectively report on the performance of the Poland account - both internally and externally
  • Continually look at ways to improve the level of service provided to Polish customers

Qualifications, Key Skills & Experience

Essential skills needed:

  • Fluent in both written and spoken English at business level and have mother tongue Polish
  • Passionate about customer service excellence
  • Ability to work under pressure in a fast changing environment, with priorities reviewed daily
  • Proactive problem solving skills with great attention to detail
  • A quick learner able to rapidly adopt new techniques and technologies
  • Possess a positive can-do attitude
  • Presentable, trustworthy and confident
  • An energetic and passionate individual committed to raising standards and performance throughout business
  • Loyal and committed; looking for a long-term career opportunity
  • Degree educated or similar qualification
  • Advanced Excel
  • Advanced Word
  • Excellent time management and organisational skills

Advantageous

  • Experience of website development and infrastructure
  • Experience of digital marketing, SEO and web analytics
  • Knowledge of the automotive industry

Urgent role, please forward your CV for immediate consideration.