Operations Manager

We are looking for an experienced Operations Manager to manage a professional and efficient Department for International Trade (DIT) ITA team, focusing on the successful delivery of the DIT contract. Reporting to the Managing Director, you will work openly and collaboratively with the DIT sales and customer service teams to ensure alignment of core DIT processes with ITA delivery. This role will require occasional regional and national travel.

Key responsibilities of the role:
- Work with the Managing Director to ensure effective resource management required to undertake activities to deliver the outputs, outcomes and revenues for the DIT contract;
- Display strong leadership qualities, acting as an exemplar of good practice;
- Manage introduction and implementation of new initiatives;
- Work with the ERDF project team and the Managing Director of EGSL to ensure the effective delivery of the Yorkshire and Humber ERDF project and integration with the DIT service;
- Ensure ITAs maximise in-bound lead generation opportunities;
- Ensure accurate and timely co-ordination of all MI analysis and reporting criteria as required by both DIT and EGS SMT

The successful candidate will likely be educated to degree level or equivalent although commensurate service delivery experience, demonstrable business knowledge and relevant management track record are more important.

You will need to demonstrate:
- Relevant operational and decision-making experience in the management and delivery of a high quality support service
- Proven track record in the ability to integrate a number of complementary contracts to ensure one seamless delivery mechanism;
- Successful track record of leading and developing teams, process management and resource optimisation and ability to be involved in the hands-on delivery of the service
- Comprehensive and practical understanding of the needs and dynamics of SMEs
- Experience of CRM systems, and using MI and client feedback to evaluate and measure service performance
- Experience of budget management and project reporting
- Familiarity with European funds and associated delivery requirements (ideally ERDF and ESF) would be beneficial
- A proven knowledge of contract, project and account management

You will be a team player with good interpersonal skills and ability to engage with people at all levels both inside and outside the organisation. You will be well organised and self-motivated with a can-do attitude and ability to prioritise short and long term activities in a rapidly changing environment. You will demonstrate commitment to organisational ethos, values and behaviours.

Remuneration package: salary up to £47,500 pa, car allowance, 10.5% non-contributory pension, 26 days holiday plus 8 Bank Holidays, life assurance and income protection, participation in bonus scheme.

This vacancy may close early if a high number of applications are received. Please note this role is subject to Baseline Personnel Security Standard (BPSS) pre-employment screening.