Software Support Assistance and Customer Liaison Officer

Recruiter
Mayne Computer Technology Ltd
Location
Newcastle Under Lyme (GB)
Salary
Undisclosed
Posted
02 Nov 2016
Closes
27 Dec 2016
Sectors
IT
Contract Type
Permanent
Hours
Full Time

Software Support Assistance & Customer Liaison Officer

Permanent Vacancy available with local Software company in Newcastle under Lyme for a Software Support Assistance & Customer Liaison Officer. Full time/part time/flexible working hours considered, full training provided, competitive rates of pay to be discussed at interview, pension via auto-enrolment, free on-site car parking, upto 24 days Annual Leave.

Candidate Requires :

  • Knowledge of SAGE or similar computer software would be an advantage.
  • Computer literate with excellent Word and Excel skills
  • Have exceptional customer service skills
  • Friendly polite telephone manner with well spoken English and ability to deal with difficult callers
  • Have good timekeeping
  • Have no criminal convictions
  • Have 6x GCSE's at Grade C and above (including IT, Maths, English)
  • Have Ability to work on own initiative

Job Role Brief Overview :

  • Providing training and assistance for customers on all areas of our bespoke in-house developed software covering order processing, diaries, stock control and accounting.
  • Reception Cover assists, Customer Fault Logging using in-house system assists, Company Exhibition Sales Attends, Customer Development Meeting attends,
  • Testing of software programs for new products, support & troubleshooting of existing systems as required.
  • Customer Training Manual assistance preparations.
  • Assistance to Technical Manager re hardware/network installs works.
  • Must be willing to travel, this position includes some work away from the office with full travel expenses reimburse.

This position will suit candidates based in: Stoke-on-Trent, Staffordshire, Newcastle-under-Lyme, Keele, Kidsgrove, Crewe, Leek, Cheadle, Uttoxeter, Stone, Market Drayton, Biddulph, Congleton.

Please send all applications including covering letter in via the APPLY BUTTON 

Vacancy Close Date : 27/12/16

No agencies please.

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