Major Incident Manage

FINTEC recruit is seeking a Major Incident Manager for our Marine client based in Berkshire.

This is a permanent position with a salary of £60k - £65k depending on experience. You will be required to work rotational on call weekends and bank holidays.

Role and Responsibilities:

• Execution of Major Incident process tasks
• Apply standard Incident Management techniques to ensure disruptions to service are kept to a minimum.
• Host conference calls (Technical and Managerial) and facilitate effective incident management throughout the incident lifecycle
• Drive Service Management best practice and ITIL process compliance across the business.
• Provide communication to business and IT colleagues through the MIM process
• Maintain measurements, KPI and Service Levels
• Produce and maintain the MIR's (Major Incident Reviews)
• Act a point of escalation for incidents from the business
• Participate in change management­ process
• Promote service excellence and work on an ITIL structure

Requirements for the Major Incident Manager role:

• Major incident management experience
• Proven Service Management background, based on ITIL principles and practices (qualified ITIL v3.0 Foundation as a minimum)
• Knowledge of Service Management tools
• Experience of working with Service Now implementation and best practice
• Problem-solving skills with an emphasis on resolution of complex technical incidents.
• Understanding of the processes involved in international shipping and logistics
• Working knowledge of both a physical and VM server environment.
• Knowledge of Patching, Provisioning, Compliance, Monitoring and Configuration Management
• Understanding of multiple different IT environments (Middleware, Database, Backup, Testing etc.)
• Knowledge of Networking (LAN/WAN/Telephony/Firewalls)
• Knowledge of monitoring and security best practises
• Knowledge of .Net with SQL server.

Please click on apply or send your CV directly to our team and quote Ref: FT2663

FINTEC recruit specialise in Technical, Engineering, Finance, Legal and Business Support roles for permanent and contract positions, UK and International.