Business Support Assistant Team Leader
Duties and Responsibilities
Ensuring that the team are completing their individual tasks on a daily basis, including but not limited to:
Opening scanning and allocating post;
Answering the telephone to clients and in some instances dealing with client queries where possible;
Preparing a log of cheques received;
Undertaking DVLA searches;
Printing letters from a generic print queue;
Actioning Court post and inputting dates for compliance of Court Orders;
Preparing bundles of documents for Court;
Maintain accurate records;
Identify process improvements.
Maintain a good professional internal working relationship with other areas of the business.
In addition the successful candidate will undertake 1-2-1 meetings with the team and monitor their performance on a monthly basis.
Deliver against any agreed actions and provide timely feedback to the Team Leader;
Prepare and attend team meetings as required;
Be conscious of and manage your own personal development;
Manage workloads and achieve deadlines;
Ad hock tasks as and when requested by your Team Leader.
Skills and experience required
No previous experience a necessity but an understanding of managing a team would be an advantage along with being well organised and methodical.