Telesales Account Assistant

Hours: Mon - Fri 8.30am-5.30pm Objective(s) Making/receiving telephone calls via phone, the Telesales Account Assistant is required to manage and develop relationships between the company and distributor customers in order to enhance levels of business by way of increasing order frequency, increasing transaction values, broadening product mix per order and encouraging "one-stop shopping" and "trading partnerships". Key Duties & Responsibilities • Handling allocated sales calls, relating to allocated distributor and end user customers and assisting with overflow • Responding to customer requirements by telephone, email or fax • Providing a consistent and helpful point of contact for the pre-, mid- and post-sale needs of allocated distributor and end user customers • Preparing quotations and managing the sales cycle to ensure a high level of quote-to-order conversion • Entering orders which you have generated or received, to ensure efficient same-day despatch • Logging call notes, tracking opportunities and sharing customer information via CRM software Benefits After a 6 month probationary period, there is a commission scheme where you can earn considerably more on top of your basic salary. This will be discussed further with the successful candidate.